Optical & Hearing Concierge: Premium Customer Experience

Leightons Opticians and Hearing Care

Cobham

On-site

GBP 25,000 - 27,000

Full time

7 days ago

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Benefits offered by this job

Bonus scheme

Staff discount

Medical cash plan

Training academy

GP access

Volunteering leave

22 days holiday pro rata

Job summary

Leightons Opticians and Hearing Care is seeking an Optical & Hearing Assistant for our Cobham boutique. You will welcome customers, guide them through a tailored experience, and contribute to a premium service with designer eyewear and advanced hearing care solutions.

You will receive full training in diagnostic tools, supported by a friendly team, and enjoy a bonus scheme, discounts, and wellness benefits as part of a premium retail environment.

Qualifications

Great customer service experience, e.g. retail or hospitality.
Polished, professional yet friendly appearance.
Loves building relationships and making customers feel valued.
Willingness to learn and team-first attitude.
Prepared to travel to a centre of excellence for induction (4–6 weeks).

Responsibilities

Guide customers through a tailored optical and hearing experience.
Receive full training in diagnostic tools with team support.
Help customers choose designer eyewear and hearing products.
Deliver high-quality customer service and build lasting relationships.
Travel for a 4–6 week induction to a centre of excellence.

Skills

Customer service

Relationship building

Friendly professional

Willingness to learn

Team player

Job description

You will receive full training in diagnostic tools, supported by a friendly team, and enjoy a bonus scheme, discounts, and wellness benefits as part of a premium retail environment.

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