Optical & Hearing Assistant, Cobham

Leightons Opticians and Hearing Care; Cobham; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Bonus scheme

Staff discount

Medical cash plan

Training academy

GP access

Volunteering leave

22 days holiday pro rata

Job summary

Leightons Opticians and Hearing Care is seeking an Optical & Hearing Assistant for our Cobham boutique. You will welcome customers, guide them through a tailored experience, and contribute to a premium service with designer eyewear and advanced hearing care solutions.

You will receive full training in diagnostic tools, supported by a friendly team, and enjoy a bonus scheme, discounts, and wellness benefits as part of a premium retail environment.

Qualifications

• Great customer service experience, e.g. retail or hospitality.
• Polished, professional yet friendly appearance.
• Loves building relationships and making customers feel valued.
• Willingness to learn and team-first attitude.
• Prepared to travel to a centre of excellence for induction (4–6 weeks).

Responsibilities

• Guide customers through a tailored optical and hearing experience.
• Receive full training in diagnostic tools with team support.
• Help customers choose designer eyewear and hearing products.
• Deliver high-quality customer service and build lasting relationships.
• Travel for a 4–6 week induction to a centre of excellence.

Skills

Customer service

Relationship building

Friendly professional

Willingness to learn

Team player

Job description

As an Optical & Hearing Assistant, you are the face of our Cobham boutique the first impression, the warm welcome, guiding customers through a tailored experience. Youll receive full training in some of our diagnostic tools and team members will be on hand for support, giving you the confidence to deliver an informed service. Youll also have the opportunity to help customers choose from designer eyewear and feel fabulous. Theyll leave us feeling seen, heard and delighted.

• Loves building great relationships with customers and making them feel valued
• Would like the opportunity to positively impact peoples vision and hearing, working with high quality products
• Has a polished, professional yet friendly approach.
• Has experience of providing great customer service, e.g. retail or hospitality
• A passion for helping people look and feel their best.
• A team-first attitude and willingness to learn.
• Prepared to travel to a centre of excellence for a 4-6 week induction. Salary: 25,348 FTE + Bonus Full Time 5 days a week: Monday-Friday with alternating Saturdays and a day off in the week.

Step into a retail opportunity with a difference We offer careers in a premium but friendly environment where you will genuinely connect with customers, work with stylish eyewear and assist the wider team in providing high quality optical and audiology care. Whats more, youll receive full training. If you have a passion for exceptional customer service, this could be your perfect next step.

Why Join Us?

• Work with premium products including beautifully crafted designer eyewear and advanced hearing care solutions.
• Staff, family and friends discount on high-end frames and accessories.
• Bonus scheme to reward your hard work and dedication.
• Medical cash plan to support your wellbeing.
• Ongoing training and development through the Leightons Learning Academy.
• High street discounts
• 24/7 access to a GP
• Volunteering leave
• 22 days holiday pro rata plus bank holidays