Optical & Hearing Assistant, Marlow

Leightons Opticians & The Hearing Care Partnership; Greater London; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Work with premium products

Staff, family and friends discount

Bonus scheme

Medical cash plan

Ongoing training and development

High street discounts

24/7 GP access

Volunteering leave

22 days holiday pro rata + bank hols

Job summary

Leightons Opticians & The Hearing Care Partnership in Marlow is seeking an Optical & Hearing Assistant for a full-time role. You will greet customers, guide them through a premium eyewear and hearing care journey, and receive comprehensive training to support a high-quality service.

This position offers a competitive salary (£25,348 FTE) with a bonus scheme, 5-day week schedule, and perks such as staff discounts and ongoing training.

Qualifications

• Experience of providing great customer service, e.g. retail or hospitality.

Responsibilities

• Assist customers in selecting eyewear and hearing care products, delivering a tailored experience.
• Learn and use diagnostic tools with team support to provide informed service.

Skills

Customer service experience

Job description

Optical & Hearing Assistant – Marlow
Salary: £25,348 FTE + Bonus | Full Time | 5 days a week
Week 1: Monday, Tuesday, Wednesday, Thursday, & Friday
Week 2: Monday, Tuesday, Thursday, Friday, & Saturday

Step into a retail opportunity with a difference
We offer careers in a premium but friendly environment where you will genuinely connect with customers, work with stylish eyewear and assist the wider team in providing high quality optical and audiology care. What’s more, you’ll receive full training. If you have a passion for exceptional customer service, this could be your perfect next step.

Why Join Us?

• Work with premium products – including beautifully crafted designer eyewear and advanced hearing care solutions.

• Staff, family and friends discount on high-end frames and accessories.

• Bonus scheme to reward your hard work and dedication.

• Medical cash plan to support your wellbeing.

• Ongoing training and development through the Leightons Learning Academy.

• High street discounts

• 24/7 access to a GP

• Volunteering leave

• 22 days holiday pro rata plus bank holidays
  

The Role

As an Optical & Hearing Assistant, you are the face of our Marlow boutique — the first impression, the warm welcome, guiding customers through a tailored experience. You’ll receive full training in some of our diagnostic tools and team members will be on hand for support, giving you the confidence to deliver an informed service. You’ll also have the opportunity to help customers choose from designer eyewear and feel fabulous. They’ll leave us feeling seen, heard and delighted.

Who We’re Looking For

This role is ideal for someone who:

• Loves building great relationships with customers and making them feel valued

• Would like the opportunity to positively impact people’s vision and hearing, working with high quality products

• Has a polished, professional yet friendly approach.

• Has experience of providing great customer service, e.g. retail or hospitality

• A passion for helping people look and feel their best.

• A team-first attitude and willingness to learn.

• Prepared to travel to a centre of excellence for a 4-6 week induction.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role.