Mobile Dispensing Assistant, Reading

Leightons Holdings Ltd; Reading; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company car or car allowance

Competitive Benefits Package

Full-time and part-time opportunities

Job summary

Leightons Opticians & Hearing Care in Reading is seeking a Mobile Dispensing Assistant to join our mobile team and support dispensing services across practices. You will travel between practices, welcoming patients and helping them find eyewear that suits their lifestyle while delivering excellent service.

Working across our practices, you’ll contribute to patient satisfaction from arrival to collection and support clinical dispensing activities under supervision.

Qualifications

• 12 months experience working in an optical environment.
• Strong communication and attention to detail.
• Organised, adaptable and able to work across multiple locations.
• Able to work independently and as part of a team.
• Full UK driving licence held.

Responsibilities

• Welcome patients and provide a warm, professional experience.
• Manage appointments and maintain accurate patient records.
• Support patients with enquiries in person and over the phone.
• Dispense and fit spectacles under supervision of a GOC registered dispensing optician.
• Take accurate measurements and ensure prescription orders are processed correctly.
• Travel across practices within the Surrey region to provide dispensing and customer care support.

Skills

Customer service

Communication

Organised

Job description

Job Title -Mobile Dispensing Assistant

Location - Reading

Rota - Monday-Saturday with day off in the week to be confirmed

Salary - £26,780

At Leightons Opticians & Hearing Care, we've been caring for communities since 1928, combining exceptional clinical expertise with outstanding customer service. We're looking for a passionate and customer-focused Mobile Dispensing Assistant to join our mobile team and provide support across our practices.

This is a unique opportunity for someone who enjoys variety, meeting new people, and making a genuine difference to patients' lives. As a Mobile Dispensing Assistant, you'll travel between practices, delivering first-class customer service and helping patients find the optical solutions that best suit their lifestyle and vision needs.

What We Offer

Competitive Benefits Package

£26,780 annual salary

Company car or car allowance

Full-time and part-time opportunities available

Opportunities for career progression within a growing independent business

Ongoing training and development

Supportive and collaborative team environment

The chance to work across a variety of locations and gain exposure to different practices

Access to industry-leading optical and hearing care services

About the Role

No two days are the same in this varied and rewarding position. Working across our practices, you'll be the friendly face that welcomes patients into our stores while supporting dispensing services.

You'll play a key role in ensuring patients receive an exceptional experience from the moment they arrive through to the collection of their eyewear.

Key Responsibilities

• Welcome patients and provide a warm, professional experience.
• Manage appointments and maintain accurate patient records.
• Support patients with enquiries both in person and over the phone.
• Resolve customer concerns efficiently and professionally.
• Assist patients in selecting frames and lenses that suit their lifestyle, visual requirements, and personal style.
• Promote the full range of optical and hearing care products and services.

Optical Dispensing & Patient Support

• Take accurate spectacle measurements and ensure prescription orders are processed correctly.
• Dispense and fit spectacles, ensuring optimal comfort and vision with supervision of a GOC registered dispensing optician.
• Adjust and repair frames where appropriate.
• Manage customer orders and keep patients updated throughout their journey.
• Support contact lens patients with insertion, removal, and aftercare guidance.
• Provide information on additional clinical services including myopia management, OCT scans, low vision aids, and hearing care solutions.

Clinical & Administrative Support

• Carry out pre-screening and diagnostic procedures including visual field screening, OCT, and other clinical support tasks.
• Prepare clinic paperwork and ensure appointments run smoothly.
• Process payments and daily banking accurately.
• Maintain stock levels, displays, and inventory records.
• Support the wider practice team in delivering operational excellence.

Mobile Branch Support

• Travel across practices within the Surrey region to provide dispensing and customer care support.
• Adapt quickly to different branch environments while maintaining consistently high standards.
• Work closely with Branch Managers and colleagues to support branch performance and patient satisfaction.

What We're Looking For

We're seeking someone who is:

• Passionate about delivering exceptional customer service
• 12 months experience working in an optical environment
• Confident working with people from all backgrounds
• Organised, adaptable, and comfortable working across multiple locations
• A strong communicator with excellent attention to detail
• Able to work independently and as part of a team
• Enthusiastic about learning and developing within the optical and hearing care industry
• A full UK driving licence holder

Why Leightons?

At Leightons, our people are at the heart of everything we do. We're proud to offer a supportive culture where colleagues are encouraged to develop, grow, and make a real impact on the lives of our patients.

If you're looking for a role that offers variety, autonomy, excellent benefits, and the opportunity to work with a respected independent healthcare provider, we'd love to hear from you.

Diversity & Inclusion

We are committed to equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. If you require any reasonable adjustments during the selection process, let us know!

Applicants that have been rejected in the past 12 months should not reapply for the same job role