Optical Front Desk & Customer Care Specialist

Duncan and Todd Opticians; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

29 days annual leave (full-time)

Staff discount

High street vouchers

Employee assistance programme

Career progression opportunities

Job summary

Duncan & Todd Opticians is seeking a Mobile Customer Care Assistant to support our Glasgow City Centre, Stirling and Dunfermline branches. You will be the first point of contact for patients and customers, handling queries, appointments, and product demonstrations.

Role involves assisting with frame and lens selection, NHS paperwork, stock processing, and back-office duties. A mobile salary uplift is included for this position. Training provided for optical-specific tasks.

Qualifications

• Experience in a customer-facing role is advantageous but full training will be provided.
• Fast-paced and dynamic working environment experience desirable.
• Exceptional interpersonal and customer service skills are essential.
• Excellent verbal and written communication abilities are expected.

Responsibilities

• Handle patient queries via telephone, email or in person and direct to the appropriate staff member.
• Manage the practice appointment diary with patient requests and staff availability in mind.
• Assist patients on the practice floor with frame and lens selection.
• Demonstrate to patients how to insert and remove contact lenses.
• Process deliveries and collections of stock and maintain stock records.
• Administrative tasks and NHS paperwork, plus general housekeeping to keep the practice clean and presentable.

Skills

Customer service

Interpersonal skills

Communication (verbal)

Communication (written)

Problem solving

Prioritisation

Optical environment experience

Job description

Duncan & Todd Opticians is seeking a Mobile Customer Care Assistant to support our Glasgow City Centre, Stirling and Dunfermline branches. You will be the first point of contact for patients and customers, handling queries, appointments, and product demonstrations.

Role involves assisting with frame and lens selection, NHS paperwork, stock processing, and back-office duties. A mobile salary uplift is included for this position. Training provided for optical-specific tasks.