Optical Consultant

Active Force Recruitment Ltd; Portishead; On-site; GBP 18,000 - 24,000; Full time

Job summary

Active Force Recruitment Ltd is seeking an Optical Consultant in Portishead to deliver outstanding customer experiences from entry to eyewear collection. You will work closely with the clinical team to advise on frames, lenses, and accessories, ensuring accurate dispenses and right-first-time service.

The role emphasises excellent communication, a customer-focused approach, and the ability to explain technical information clearly while maintaining attention to detail and a proactive, positive

Qualifications

• Previous experience as an Optical Consultant, Optical Assistant or in optical retail is essential.
• Excellent customer service and communication skills are required.
• Confidence in recommending products and achieving sales targets.
• Ability to explain technical information clearly and accessibly.
• Strong attention to detail and accuracy.
• Well organised with good problem-solving skills.
• Positive attitude and genuine passion for helping customers.

Responsibilities

• Build relationships with customers by understanding their vision and lifestyle needs.
• Recommend and dispense suitable frames, lenses, contact lenses and accessories.
• Explain product features, benefits and pricing clearly to aid decisions.
• Ensure accurate ordering, dispensing, fittings and collections, delivering right-first-time service.
• Handle customer enquiries and resolve issues professionally.
• Maintain compliance with clinical, legal and operational procedures.
• Support colleagues and contribute to a positive team environment.

Skills

Customer service

Optical retail

Sales ability

Communication skills

Job description

Active Force Recruitment is proud to be recruiting on behalf of a well-established and respected optical retailer for an Optical Consultant to join their team in Portishead.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service, enjoys working in a fast-paced retail environment, and takes pride in helping customers find the right optical solutions for their individual needs.

The Role

As an Optical Consultant, you'll be responsible for providing an outstanding customer experience from the moment a customer enters the store through to the collection of their eyewear. Working closely with the clinical team, you'll recommend suitable optical products, provide expert advice, and ensure every order is dispensed accurately and efficiently.

Key Responsibilities

• Build strong relationships with customers by understanding their vision and lifestyle requirements.
• Recommend and dispense suitable frames, lenses, contact lenses and accessories based on clinical recommendations.
• Explain product features, benefits and pricing clearly to help customers make informed decisions.
• Ensure accurate ordering, dispensing, fittings and collections, delivering a "right first time" service.
• Handle customer enquiries and resolve issues professionally and efficiently.
• Maintain high standards of compliance with clinical, legal and operational procedures.
• Support colleagues and contribute to a positive, customer-focused team environment.

What We’re Looking For

• Previous experience working as an Optical Consultant, Optical Assistant or within an optical retail environment (essential).
• Excellent customer service and communication skills.
• Confidence in recommending products and achieving sales targets.
• Ability to explain technical information in a clear and approachable manner.
• Strong attention to detail with a commitment to accuracy.
• Well organised with excellent problem-solving skills.
• A positive attitude and a genuine passion for helping customers.

What’s on Offer

• Competitive salary.
• Ongoing training and professional development.
• Genuine opportunities for career progression.
• Supportive and welcoming team environment.
• The opportunity to work for a respected and established business within the optical sector.

If you’re an experienced Optical Consultant looking for your next opportunity, we’d love to hear from you.