Optical Consultant

Active Force Recruitment Ltd; Greater London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Ongoing training and professional dev

Career progression

Welcoming team environment

Job summary

Active Force Recruitment Ltd in Wells, Somerset, is seeking an Optical Consultant to join a well-established optical retailer. You will welcome customers, assess their needs and guide them to the right eyewear and solutions, delivering outstanding service from consultation through to collection.

The role offers £26,000–£28,000 per year, permanent contract, ongoing training, career progression and a welcoming team environment where your expertise is valued and customer-focused approach is

Qualifications

• Previous Optical Consultant/Optical Assistant or optical retail experience essential.
• Strong customer service and communication skills; confident with customers.
• Ability to explain technical information clearly and accurately.
• Excellent attention to detail and accuracy; organized and reliable.

Responsibilities

• Welcome customers and deliver an exceptional customer experience.
• Build lasting relationships and understand individual vision and eyewear needs.
• Recommend frames, lenses, contact lenses and accessories; advise on features and pricing.
• Provide clear, professional guidance through selection and purchasing process.
• Ensure orders, fittings and collections are completed accurately.
• Collaborate with clinical team to ensure suitable solutions and care.
• Support colleagues and contribute to a positive team environment.
• Work toward individual and team sales targets.

Skills

Customer service

Communication

Sales targets

Technical explanation

Attention to detail

Organization

Problem solving

Positive attitude

Customer care

Job description

Optical Consultant – Wells, Somerset

About the Role

Active Force Recruitment are delighted to be recruiting on behalf of a well-established and highly respected optical retailer for an experienced Optical Consultant to join their team in Wells, Somerset .This is an excellent opportunity for an experienced optical professional who enjoys working with customers, has a passion for delivering outstanding service and wants to build a long-term career within the optical sector.You'll play an important role in helping customers find the right eyewear and optical solutions for their individual needs, working closely with the wider clinical team to provide a seamless experience from initial consultation through to collection.

What You'll Be Doing

• Welcoming customers and delivering an exceptional customer experience
• Building strong, lasting relationships with customers
• Understanding customers' individual vision, lifestyle and eyewear requirements
• Recommending suitable frames, lenses, contact lenses and accessories
• Providing clear and professional advice on products, features and pricing
• Supporting customers through the selection and purchasing process
• Ensuring orders, fittings and collections are completed accurately
• Working closely with the clinical team to ensure customers receive the right solutions
• Handling customer queries and resolving any issues professionally
• Maintaining high standards of accuracy, compliance and customer care
• Supporting colleagues and contributing to a positive team environment
• Working towards and achieving individual and team sales targets

What We're Looking For

• Previous experience as an Optical Consultant, Optical Assistant or within an optical retail environment – essential
• Excellent customer service and communication skills
• A confident and professional approach when dealing with customers
• Experience recommending optical products and working towards sales targets
• The ability to explain technical information in a clear and easy-to-understand way
• Excellent attention to detail and a commitment to getting things right first time
• Strong organisational and problem-solving skills
• A positive, friendly and professional attitude
• A genuine passion for helping customers find the right products for their needs

What's In It For You?

• £26,000 – £28,000 salary
• Permanent position
• Ongoing training and professional development
• Genuine opportunities for career progression
• Supportive and welcoming working environment
• Opportunity to work with an established and respected optical business
• A customer-focused role where your knowledge and expertise are valued