Optical Assistant

Inspired Selections Group; Twickenham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A well-established optical practice in Twickenham seeks a friendly and experienced Dispensing Assistant. This role involves advising patients on spectacle frames and lenses, supporting practice operations, and ensuring excellent customer care. With competitive salary and career development opportunities, this position is perfect for someone passionate about patient service.

Benefits

Bonus scheme

28 days holiday (including bank holidays)

Staff and family discounts

Company pension

Annual training and development event

Well-being and life insurance package

Opportunities for career progression and further qualifications

Qualifications

• Minimum two GCSEs in Maths & English required.
• Experience in a dispensing or optical assistant role is essential.
• Must have excellent communication skills and be detail-oriented.

Responsibilities

• Assist patients with queries and appointment bookings.
• Process spectacle and contact lens orders.
• Conduct pre-screening tests under Optometrist supervision.

Skills

Communication

Organisational Skills

Empathy

Attention to Detail

Teamwork

Education

Minimum two GCSEs at grade C/Level 4 or above in Maths & English

Job description

Dispensing Assistant – Independent Optical Practice, Twickenham

Join a well-established group of independent opticians with nearly 100 years of heritage.

An experienced and friendly Dispensing Assistant is required for a busy and reputable optical practice in Twickenham. This role is part of a group of 12 independent practices located across Dorset and Somerset, with deep roots in the community and a long-standing reputation for delivering high-quality eye care.
With nearly 100 employees and an average staff tenure of 10 years, we offer more than just a job – we offer a supportive, long-term career.
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The Role
The Dispensing Assistant will play a key part in the patient journey – advising on, fitting, and supplying the most appropriate spectacle frames and lenses tailored to each patient’s needs. The ideal candidate will have excellent communication skills, a calm and caring nature, and a genuine desire to provide outstanding customer care.
You’ll also support general practice operations and work closely with the rest of the team to ensure a seamless and professional patient experience.
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Main Responsibilities
” Greeting patients and assisting with their queries
” Booking appointments and managing clinical paperwork
” Processing spectacle and contact lens orders
” Making minor adjustments and repairs to glasses
” Dispensing frames and lenses based on prescriptions
” Conducting pre-screening tests under Optometrist supervision
” Advising on lens and frame choices suited to lifestyle and preferences
” Handling payments and general reception duties
” Keeping up-to-date with frame styles, materials, and lens technologies
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What You’ll Need
” Minimum of two GCSEs at grade C/Level 4 or above in Maths & English
” Previous experience in a dispensing or optical assistant role is essential
” Friendly, approachable, and empathetic manner
” Excellent organisational skills and attention to detail
” A professional appearance and attitude
” Confidence with using computers and modern systems
” Team player who is also comfortable working independently
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What’s On Offer
” Salary up to 28,000 (depending on experience)
” Bonus scheme
” 37.5 hours per week (including Saturdays; closed Sundays and bank holidays)
” 28 days holiday (including bank holidays)
” Staff and family discounts
” Company pension
” Annual training and development event
” Well-being and life insurance package
” Opportunities for career progression and further qualifications
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This is a fantastic opportunity for someone looking to grow their career within a supportive and forward-thinking optical group. If you’re passionate about patient care and want to be part of a friendly, experienced team – we’d love to hear from you.

To apply for this opportunity:
– Call Natasha at Inspired Selections on 0121 778 6999
– Upload your C.V to www.inspiredselections.co.uk

IGOA