Optical Assistant

Specsavers; Shirley; On-site; GBP 11,000 - 17,000; Part time

Benefits offered by this job

Up to £12.91 per hour

Bonus scheme available upon probation

Pension with employer contributions

Specsavers Perks portal

WeCare employee support

Headspace app subscription

Eyecare and hearcare discounts

Birthday paid day off

Enhanced family leave & sick pay

Job summary

Specsavers in Shirley is seeking an Optical Assistant to welcome customers, support eye and hearing care services, and grow within a friendly, fast-paced team. The role emphasizes customer care, teamwork, and on-the-job training.

We offer extensive development opportunities and a range of benefits, including flexible scheduling, pension contributions, and staff perks as part of Specsavers’ supportive environment.

Qualifications

• Previous experience in a fast-paced customer service environment
• Experience in optics or Audiology business
• Basic knowledge/experience of optical and/or Audiology terminology

Responsibilities

• Welcome and assist customers as they enter the store
• Deliver excellent customer care and service in a busy environment
• Work with experienced Opticians and Technicians to develop your skills
• Participate in training and development opportunities offered by Specsavers

Skills

Customer service

Optical experience

Job description

Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place.

We’re looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. And once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.

Our store

Located on Stratford Road in Shirley, the Specsavers store benefits from a prominent high street location surrounded by a variety of shops, cafés, restaurants and local amenities. The store is easily accessible by both car and public transport, with regular bus services operating along Stratford Road and Shirley Railway Station nearby, providing convenient links to Birmingham and the surrounding areas. The store features three test rooms and offers both optical and audiology services, creating a professional and customer-focused environment where colleagues can develop their skills while helping customers with their eye and hearing care needs. As part of a supportive and fast-paced team, you'll play an important role in delivering excellent service and making a real difference to customers every day.

Our team

You’ll be joining a friendly, supportive and experienced team who are passionate about delivering outstanding customer care. The team works closely together to create a welcoming atmosphere for both customers and colleagues, with a strong focus on teamwork, development and continuous learning. You’ll be supported every step of the way through training and coaching from knowledgeable colleagues and store leaders. It’s a busy and rewarding environment where everyone's contribution is valued, and where you’ll have the opportunity to build confidence, develop new skills and progress your career with Specsavers.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Up to £12.91 per hour
• Bonus scheme available upon successful completion of probation
• Part Time - 8 hours every Saturday, plus opportunity to pick up additional hours during the week
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

Find out more

There is some desirable experience that could set you apart from the competition if you have it. This includes:

• Previous experience in a fast-paced customer service environment
• Experience in optics or Audiology business
• Basic knowledge/experience of optical and/or Audiology terminology.

Checked all the boxes? Now’s the perfect time to apply!