Optical Assistant

Boots Opticians; Abingdon; On-site; Full time

Job summary

Boots Opticians is looking for an Optical Consultant to join their friendly team in Abingdon. This role involves direct customer interaction, supporting eye-care services, and participating in unique training opportunities. A passion for customer service and a desire to learn are essential for success.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Access to support through TELUS Health

Qualifications

• Passion for customer care.
• Desirable: Experience in a retail/clinical environment.

Responsibilities

• Build relationships by understanding customer needs.
• Order and dispense glasses and contact lenses.
• Support with eye-tests and provide aftercare.

Skills

Customer care

Enthusiasm for learning

Job description

About the role

As an Optical Consultant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with.

You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them – no two days will be the same.

Your role within the team as an Optical Consultant will give you lots of opportunities to develop your knowledge through our industry-leading ‘Step Into Optics’ training programme. This programme includes both workshop-based learning and practical ‘on the job’ experience. You will also:

Order, dispense and collect glasses and contact lenses

Support with eye-tests and pre-screening activities

Provide aftercare support through repairs and adjustments

Complete operational and administrative tasks associated with dispensing prescriptions

Maintain shop floor standards

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

Passion for customer care

Enthusiasm for learning and personal development

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

Experience in a retail or clinical environment

Our benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What's next

If your application is successful, you'll be invited to an in-store interview in the next 14 days.

Job Types: Full-time, Permanent

Pay: £14.00 per hour

Expected hours: 37.5 per week

Additional pay:

Bonus scheme

Benefits:

Company pension

Employee discount

Store discount

Schedule:

8 hour shift

Monday to Friday

Weekend availability