Ops Lead: Multi-Channel & Customer Excellence

GXO Logistics, Inc.; Banbury; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

33 days annual leave

Pension scheme

Dental insurance plans

Online GP service

Life assurance

Employee assistance programme

MyBenefits discounts

Cycle to work scheme

Job summary

GXO Logistics, at the Banbury site, seeks a Multi-Channel Shift Manager to translate customer requirements into efficient operational plans that deliver KPI, budget, and service targets. You will collaborate with customers, site leaders, and operations to sustain performance and safety while driving improvements.

The role requires experience in logistics environments, strong planning and communication, and proficiency with WMS and MS Office.

Qualifications

• Experience within a fast-paced logistics, warehousing, or retail distribution environment.
• Strong operational planning and decision-making skills with a focus on achieving performance targets.
• Excellent communication skills with the ability to influence customers and stakeholders at all levels.
• Experience using Warehouse Management Systems (WMS) and Microsoft Office applications.
• Customer-focused mindset with a proven ability to identify and implement operational improvements.

Responsibilities

• Deliver operational performance in line with customer, contractual, and budget KPIs
• Build and maintain strong customer relationships, acting as a key point of contact and driving service improvements
• Ensure operational plans, resources, and priorities are aligned to meet business demands and customer expectations
• Promote a culture of continuous improvement, identifying opportunities to enhance efficiency, productivity, and service levels
• Maintain high standards of Health & Safety, compliance, housekeeping, and operational discipline across the department

Skills

Operational planning

Stakeholder influence

Customer relationship management

Communication

Decision making

Tools

WMS

Microsoft Office

Job description

GXO Logistics, at the Banbury site, seeks a Multi-Channel Shift Manager to translate customer requirements into efficient operational plans that deliver KPI, budget, and service targets. You will collaborate with customers, site leaders, and operations to sustain performance and safety while driving improvements.

The role requires experience in logistics environments, strong planning and communication, and proficiency with WMS and MS Office.