Ophthalmology Waiting List Coordinator

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Staff benefits including employeeasss

Discounted gym membership

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Waiting List Coordinator to join the Ophthalmology Day Case Team. The role focuses on delivering an efficient waiting list service to Consultants and staff in line with NHS guidelines, with flexibility to work with various teams.

The ideal candidate will have excellent communication and problem-solving skills, tact, and the ability to prioritise workload to manage day-to-day tasks effectively.

Qualifications

• Experience in a customer care/patient care environment.
• Substantial NHS administrative experience including Lorenzo.
• Understanding of the Trust's Patient Access Policy.
• Experience in supervisory or mentoring role.

Responsibilities

• Point of contact for patients.
• Input patient information onto various systems.
• Responsible for the monitoring/selection of future waiting list patients.
• Provide weekly and monthly performance reports to management.
• Elevate any urgent problems to the Operational Coordinator.

Skills

Customer care

Deadline-driven

Communication

Planning & delegation

Teamwork

Education

GCSE or equivalent

Tools

Lorenzo system

Microsoft Word

Microsoft Excel

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Ophthalmology Waiting List Coordinator

The closing date is 18 November 2026

An opportunity has arisen for a flexible and motivated individual to join the Ophthalmology Day Case Team as a Waiting List Coordinator.

This role involves providing an efficient waiting list service to the Consultants and their team in respect of NHS guidelines. This job requires a flexible approach as you will be working with or alongside other waiting list staff, Consultants and other teams as required.

We are looking for an enthusiastic and motivated team player with excellent communication and problem-solving skills.

You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management.

Main duties of the job

• Point of contact for patients
• Input patient information onto various systems
• Responsible for the monitoring/selection of future waiting list patients
• Provide weekly and monthly performance reports to management
• To elevate any urgent problems to the Operational Coordinator

Closing date of applications: 18 November 2026 Interview date: 2 December 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Education, Training and Qualifications

• Educated to GCSE or equivalent

Experience & Knowledge

• Experience of working in a customer care/patient care environment
• Substantial experience in an NHS Administrative role to include using multiple applications of the Lorenzo system
• Understanding of the Trust's Patient Access Policy and its contents
• Experience of working in a supervisory or mentoring role

Skills and Ability

• Advanced level of IT to include Microsoft Word and Excel
• Ability to work to deadlines
• Ability to plan and delegate within the team and manage day to day workload

Communications and interpersonal skills

• Ability to communicate effectively - including written, face to face and telephone
• Ability to communicate using judgement, persuasion, negotiation and tact, where necessary

Values and Behaviours

• Must be a team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust