Ophthalmology Waiting List Coordinator

Transformation Unit; East Midlands; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a part-time Ophthalmology Waiting List Coordinator to manage the day-to-day waiting list for ophthalmology services. The role requires efficient co-ordination with consultants and teams, maintaining patient data, and generating performance reports to support service delivery.

The post is Band 3, offering flexible, part-time hours (35 per week) on a pro-rata salary, with patient-focused responsibilities and opportunities to

Qualifications

• Experience in a customer care/patient care environment.
• Substantial NHS administrative experience, including using multiple applications (Lorenzo).
• Excellent IT skills and ability to work to deadlines.

Responsibilities

• Point of contact for patients.
• Input patient information onto various systems.
• Monitor/select future waiting list patients.
• Provide weekly and monthly performance reports to management.
• Escalate urgent problems to the Operational Coordinator.

Skills

Customer care

NHS administration

Communication

Tools

Lorenzo system

Job description

Main area Ophthalmology Grade Band 3 Contract Permanent Hours Part time - 35 hours per week (Monday-Friday) Job ref 320-SURG-1522

Employer University Hospitals of Derby and Burton NHS Foundation Trust Employer type NHS Site Royal Derby Hospital Town Derby Salary £25,760 - £27,476 pro rata pa Salary period Yearly Closing 18/11/2026 23:59 Interview date 02/12/2026

Ophthalmology Waiting List Coordinator

Band 3

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff, you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust are fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats or you require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

An opportunity has arisen for a flexible and motivated individual to join the Ophthalmology Day Case Team as a Waiting List Coordinator.

This role involves providing an efficient waiting list service to the Consultants and their team in respect of NHS guidelines. This job requires a flexible approach as you will be working with or alongside other waiting list staff, Consultants and other teams as required.

We are looking for an enthusiastic and motivated team player with excellent communication and problem-solving skills.

You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management.

Main duties of the job

• Point of contact for patients
• Input patient information onto various systems
• Responsible for the monitoring/selection of future waiting list patients
• Provide weekly and monthly performance reports to management
• To escape any urgent problems to the Operational Coordinator

Closing date of applications: 18 November 2026 Interview date: 2 December 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

Please see attached Job description and Person Specification.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Person specification

Education, Training and Qualifications

• Educated to GCSE or equivalent

Experience & Knowledge

• Experience of working in a customer care/patient care environment
• Substantial experience in an NHS Administrative role to include using multiple applications of the Lorenzo system
• Understanding of the Trust’s Patient Access Policy and its contents
• Experience of working in a supervisory or mentoring role

Skills and Ability

• Advanced level of IT to include Microsoft Word and Excel
• Ability to work to deadlines
• Ability to plan and delegate within the team and manage day to day workload

Communications and interpersonal skills

• Ability to communicate effectively – including written, face to face and telephone
• Ability to communicate using judgement, persuasion, negotiation and tact, where necessary

Values and Behaviours

• Must be a team player

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

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IMPORTANT INFORMATION

At UHDB, we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working - working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for the role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let