Front of House Administrator

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Employee assistance programme

Discounted gym membership

Onsite fitness classes

CAR schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Front of House Administrator to provide a courteous clerical service within the Treatment Centre. You will greet patients, book appointments, and handle enquiries.

The role includes Eye Clinic reception, file room and general clerical duties across varied shifts (07:30–15:30, 08:30–16:30, 10:00–18:00). Reliability, flexibility and team spirit are essential.

Qualifications

• GCSE English and Maths (Grace C or equivalent).
• Good keyboard skills and computer literacy.
• Experience in customer service.
• Ability to remain calm and work in a busy environment and meet deadlines.

Responsibilities

• Front of House reception: greet patients and book in/out to Eye Clinic and Day Case Theatres.
• Cover clerical office work, Eye Clinic Reception and File Room as needed and on varying shifts.
• Booking future appointments, arranging interpreters, and filing paperwork.

Skills

GCSE English

GCSE Maths

Computer literacy

Customer service experience

Work in busy environment

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Front of House Administrator

The closing date is 12 November 2026

The post holder is required to provide a clerical service within the Treatment Centre, ensuring that the professional and caring image of the Trust is maintained at all times.

The post will involve a combination of patient contact (face to face and on the telephone), Consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the Treatment Centre Administration Department.

The department is fast paced with high pressure at peak times. Reliability, Flexibility and a good Team Spirit are essential to the role.

The role is predominantly the Front of House reception, booking in patients and dealing with enquiries, but cover will be required for clerical office work, Eye Clinic reception and File room as necessary and on differing shift patterns.

Shift patterns will include 07:30am-15:30pm, 08:30am-16:30pm, and 10:00am-18:00pm and will change weekly to coincide with colleagues.

Main duties of the job

The role is predominately the Front of House reception role greeting patients, booking them in and out to the Eye Clinic and Day Case Theatres.

Cover will be required for clerical office work, Eye Clinic Reception, and File Room as necessary and on differing shift patterns.

Booking and pending future appointments, booking interpreters, and filing paperwork are all regular aspects of the job.

Closing date of applications: 12 November 2026 Interview date: 26 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Person Specification

Knowledge

• English and Maths GCSE Grace C or above (or equivalent qualification)
• Computer literate with good keyboard skills

Experience

• Ability to work on own or as part of a team
• Experience of working within customer service
• Previous experience of working within a similar environment

Skills

• Ability to remain calm and confident
• Organisational skills
• Ability to work in a busy environment
• Ability to meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words. Mand rual Not mandatory mandatory not mandatory Not mandatory mandatory not mandatory

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust