Ophthalmic Surgery Scheduling Specialist

Cardiff and Vale University Health Board; Ashford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Ashford Hospital is seeking a Surgery Booking Coordinator to support the ophthalmology and surgical teams. You will manage elective bookings, contact patients, and ensure waiting lists are kept in order, according to Trust policies.

You will generate letters, liaise with pre-assessment, and rebook patients as needed while maintaining confidentiality and high-quality patient care. The role requires strong IT and communication skills, experience in a busy office environment, and the ability to

Qualifications

• Experience managing and organising own workload.
• Experience in a busy office environment.
• Ability to deal with confidential information.
• Good written and verbal communication skills.
• Ability to travel between Trust sites.
• Flexible to meet team needs.

Responsibilities

• Manage elective bookings for Consultants/Registrars in line with policies.
• Ensure patients are dated within waiting time breach dates.
• Organise operation dates in strict waiting list order.
• Rebook patients if operations are cancelled per Trust policies.
• Provide information to patients and maintain communications with theatre teams.

Skills

Communication skills

IT skills

Confidentiality

Organisational skills

Customer service

Education

English GCSE C or equivalent

A level or equivalent

Tools

PAS system

ClickView

Job description

Ashford Hospital is seeking a Surgery Booking Coordinator to support the ophthalmology and surgical teams. You will manage elective bookings, contact patients, and ensure waiting lists are kept in order, according to Trust policies.

You will generate letters, liaise with pre-assessment, and rebook patients as needed while maintaining confidentiality and high-quality patient care. The role requires strong IT and communication skills, experience in a busy office environment, and the ability to