Ophthalmic Patient Services & Scheduling Advisor

Anglia Community Eye Services; Glasgow; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave (pro rata)

Free Laser Eye Surgery, Intraocular Lk

Free eye tests

Discounted prescription eye wear and_s

Pension scheme

Friends and family discount

Job summary

Anglia Community Eye Services (ACES) seeks a Customer Service Advisor to support the multi-disciplinary team by scheduling patient appointments and surgeries, coordinating care pathways and managing waiting lists.

The role also involves maintaining patient records, responding to queries, handling calls and office tasks to ensure smooth service delivery. This is a full-time position based in Glasgow with 40 hours weekly and a salary of £27,040–£27,560.

Qualifications

• Experience in handling patient inquiries.
• Experience with waiting lists or care pathways is desirable.
• Admin tasks and document management experience.

Responsibilities

• Schedule and manage patient referrals, appointments and surgeries.
• Maintain patient records and liaise with clinical staff to answer queries.
• Serve as first point of contact for patient inquiries via phone and in person.
• Perform general office tasks including calls, referrals, scanning and photocopying.
• Undertake additional duties as directed by the manager.

Skills

Customer service

Communication

Organisational skills

Telephone handling

Job description

Anglia Community Eye Services (ACES) seeks a Customer Service Advisor to support the multi-disciplinary team by scheduling patient appointments and surgeries, coordinating care pathways and managing waiting lists.

The role also involves maintaining patient records, responding to queries, handling calls and office tasks to ensure smooth service delivery. This is a full-time position based in Glasgow with 40 hours weekly and a salary of £27,040–£27,560.