Ophthalmic Patient Services Coordinator

ACES; Paisley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave pro rata

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eye wear and S

Pension scheme

Job summary

ACES is seeking a Customer Service Advisor to support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. The post holder will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure smooth running of the department and high‑quality service delivery.

Hours are 40 per week with a salary of £27,040 per annum.

Responsibilities

• Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
• Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
• Serve as the first point of contact for patient inquiries via phone, offering information and assistance as needed.
• Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
• Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.

Job description

ACES is seeking a Customer Service Advisor to support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. The post holder will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure smooth running of the department and high‑quality service delivery.

Hours are 40 per week with a salary of £27,040 per annum.