Ophthalmology Surgery Scheduling Specialist

Ashford and St. Peter's Hospitals NHS Foundation Trust; Ashford; On-site; GBP 30,000 - 33,000; Full time

Job summary

Ashford Hospital is seeking an Ophthalmology Surgery Booking Coordinator (Band 4) to support the existing team. You will manage patient wait lists, book admission dates in line with Joint Access policy, and liaise with theatre staff.

The role requires excellent communication and IT skills, proficiency with PAS and ClickView, and the ability to handle anxious patients. This permanent full-time post offers 37.5 hours per week and NHS benefits.

Qualifications

• Experience managing and organising own workload in a busy office.
• Good written and verbal communication skills with confidentiality.
• English GCSE C or equivalent, plus A level or equivalent.
• IT qualification and ability to use NHS information systems.

Responsibilities

• Manage elective booking for Consultants and Registrars according to policies.
• Maintain patient waiting lists and ensure waiting times are within breach dates.
• Organise operation dates in order, considering case mix, instruments, age and meds.
• Rebook patients after cancellations following Trust policies (e.g., 28-day rule).
• Provide cover for colleagues during annual leave or busy periods.
• Communicate with patients, answer queries, and generate letters with feeding instructions and transport details.

Skills

Experience managing workload

Office environment experience

Communication skills

Confidentiality

Education

English GCSE C or equivalent

A level or equivalent experience

IT Qualification

Tools

PAS system

ClickView

Job description

Ashford Hospital is seeking an Ophthalmology Surgery Booking Coordinator (Band 4) to support the existing team. You will manage patient wait lists, book admission dates in line with Joint Access policy, and liaise with theatre staff.

The role requires excellent communication and IT skills, proficiency with PAS and ClickView, and the ability to handle anxious patients. This permanent full-time post offers 37.5 hours per week and NHS benefits.