Operations Team Manager

FNZ (UK) Ltd; City of Edinburgh; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in the FinTech sector is seeking a dynamic Operations Team Manager. In this pivotal role, you will oversee the processing and settlement of financial transactions while ensuring exceptional service delivery to clients and Financial Advisers. You will be responsible for team development, implementing new processes, and maintaining compliance with regulatory standards. This position offers a unique opportunity to work in a fast-paced environment where adaptability and a proactive approach are essential. Join a company that values innovation and teamwork, and take your career to the next level in the financial services industry.

Qualifications

• Experience in managing and leading teams to meet performance objectives.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Supervise daily operations ensuring efficiency and productivity.
• Train and mentor staff to foster a high-performing team.

Skills

Leadership

Coaching

Communication

Problem Solving

Team Collaboration

Attention to Detail

Education

CISI Investment Operations Certificate

Tools

Information Systems

Job description

FNZ provides an opportunity to gain unparalleled experience working for an organisation with a unique combination of both retail technology and financial services at one of the fastest and most successful companies in the global FinTech sector.

Working within the FNZ Operations Function you will be responsible for the processing and settlement of financial transactions made by FNZ’s clients. The team is also tasked with reconciling client positions and identifying and resolving fund issues. You will have the opportunity to work within different teams helping you to develop and gain all the skills and knowledge you need to progress in your career.

The Operations Team Manager is responsible for the day to day running of the Team within the Operations department.

Team Responsibilities

• Providing servicing support to clients and Financial Advisers
• Dealing with queries received via Post/Email and passed on from the Customer Contact Team
• Responding inside agreed service levels, offering an optimum service to our customers
• Supporting other teams, sharing resource where needed
• Ensuring the team have sufficient training and support within their roles to be in a position to deal with different processes
• Enabling the team to support with outbound calls to Financial Advisers
• Report team MI on a daily basis.

Specific Role Responsibilities

• Resource / Workload; allocate and monitor the progress of team tasks on a daily basis.
• Effective Communication; communicate KPIs and team performance to Head of Department on a regular basis.
• Team Development; responsible for the training & mentoring of team members.
• Procedures; implement new reconciliation processes in line with system enhancements & ensure all team members update team procedures.
• Procedures & Processes; champion procedure and process enhancements to negate future repetition.
• Third Party Liaison; dealing with end customers, Financial Advisers, counterparties and fund managers as applicable
• Record Keeping; maintain records as are required to ensure the investment process is transparent to regulators and external auditors regarding breach and reconciliation recording.
• Information Systems; make effective use of the Company’s information systems that are relevant to the role, raise system issues and suggest improvements to negate future repetition.
• CPD; develop professional and technical knowledge and skills via training and development in order to meet Continuing Professional Development requirements.
• Other tasks; to undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the company.
• This role is in scope for activities which have a direct impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ

What we are looking for

Qualifications

• CISI Investment Operations Certificate (if not in possession of the full qualification then this must be attained with 2 years of being in role)

Experience

• Relevant experience in a similar role
• Able to lead, manage, coach, motivate and develop others to ensure they meet the required level of performance to deliver against individual and team objectives
• Build confidence in others through clear direction, guiding and influencing to achieve individual and team results
• Work successfully with others, identifying different skills and expertise of colleagues to help deliver individual or shared goals
• Able to work accurately under pressure
• Proactive team player who actively promotes sharing of knowledge
• Is self-confident, demonstrates integrity and business-appropriate behaviour

This role is part of the FCA Overseers Regime, requiring the successful candidate to implement and maintain a robust regulatory regime in line with FCA guidelines, ensuring operational excellence and adherence to all relevant standards as set out by the FNZ Overseers criteria.

• Supervise daily operations to ensure efficiency and productivity.
• Develop and implement policies and procedures to maintain high standards.
• Monitor performance metrics and drive continuous improvement.
• Train, mentor, and evaluate staff to foster a high-performing team.

What will you need to succeed at FNZ?

• A 'can-do', adaptable approach. FNZ moves fast – you will need to be willing to learn new things quickly
• You will be a self-starter
• High level problem solving and quantitative reasoning
• Work well in a team and build collaborative relationships with stakeholder
• Strong attention to detail