Operations Team Leader (Maternity Cover)

Community Housing Cymru; Carmarthen; On-site; GBP 31,000 - 34,000; Full time

Job summary

Community Housing Cymru is seeking an Operations Team Leader (Maternity Cover) to oversee the Operations Administrator team. This role entails enhancing customer service delivery and supporting communications functions. The position offers a competitive salary and aims to provide quality services to residents in Carmarthenshire.

Qualifications

• Experience in managing a team is preferred.
• Strong commitment to customer service.
• Excellent communication skills required.

Responsibilities

• Line manage and coordinate the day-to-day work of the Operations Administrator team.
• Drive the delivery of excellent customer services.
• Support the Operations Manager with corporate publications.

Skills

Customer Service

Leadership

Communication

Job description

Operations Team Leader (Maternity Cover)

Join to apply for the Operations Team Leader (Maternity Cover) role at Community Housing Cymru

Operations Team Leader (Maternity Cover)

1 day ago Be among the first 25 applicants

Join to apply for the Operations Team Leader (Maternity Cover) role at Community Housing Cymru

Get AI-powered advice on this job and more exclusive features.

Summary: Customer Services Team Leader

The Operations Team Leader (the Post holder) will line manage and co-ordinate the day to day work of the Operations Administrator team. They will lead and support the Operations team and be responsible for supporting the Operations Manager with all aspects of the Associations Communication functions.

About Us: Customer Services Team Leader

We Are Bro Myrddin. Based in the market town of Carmarthen we provide quality affordable homes and housing related services to over 2,000 residents in and around Carmarthenshire.

We do this through our excellent team of over 30 colleagues who care about our people, listen to them and deliver for them.

Our Vision is… “To be there for our people.”

We are driven by a desire to continue to be regarded as an Association that; “Care, Listen and Deliver”

We do this as both a provider of social, affordable homes and services for our residents and as a provider of safe, secure and rewarding place to work for our staff

Job Role

Job Reference: OTL0525

The Operations Team Leader (the Post holder) will line manage and co-ordinate the day to day work of the Operations Administrator team. They will lead and support the Operations team and be responsible for supporting the Operations Manager with all aspects of the Associations Communication functions.

To be responsible for providing a professional, engaged and customer focused first point of contact for our residents, partners and stakeholders. This is a diverse and challenging role which will require an individual with a commitment to Customer Services and Communications.

To drive the delivery of excellent customer services ensuring that customer contacts are dealt with in line with our policies and procedures and our call standards. Ensuring that services and advice provided is efficient, effective, and accurate.

To support the Operations Manager with the production of corporate publications, including the Associations Resident Newsletter, Website and social media platforms.

To play a proactive role in Promotion and co-ordination of Resident Participation, including taking the lead in coordinating the Association’s events such as the bi-annual resident’s fun day and resident meetings.

Want to know more about the role? Not a problem, give our Operations Manager Samantha Fell, a ring on 01267 232 714 who will be happy to chat through the role.

Download the Recruitment Pack here and the Application Form here

Bro Myrddin HA reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

Additional Information

Location: Carmarthen

Salary: £31,613.00 – £33,728

Contract: Full Time / Temporary

Hours: 34.5 working hours per week

Closing Date: 16/06/2025 10:00 am

Interview Date: 24/06/2025

To Apply

Please click on the Apply for Job button below.

The Association is an Equal Opportunities Employer and welcomes applications form all sectors of the community.

If you have any difficulty accessing the links in this advert, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Community Housing Cymru by 2x

Get notified about new Operations Team Lead jobs in Carmarthen, Wales, United Kingdom.

Work from home as an Online English as a Foreign Language Tutor - Part Time

Swansea, Wales, United Kingdom 1 year ago

Work from home as an Online Primary School tutor - Part Time

Swansea, Wales, United Kingdom 1 year ago

Work from home as an Online Tutor of English as a Foreign Language - Part Time

Swansea, Wales, United Kingdom 1 year ago

Swansea, Wales, United Kingdom 3 days ago

Swansea, Wales, United Kingdom 3 weeks ago

Swansea, Wales, United Kingdom 2 weeks ago

Online English as a Foreign Language Tutor - Part Time

Swansea, Wales, United Kingdom 1 year ago

Swansea, Wales, United Kingdom 1 week ago

Swansea, Wales, United Kingdom 2 days ago

Swansea, Wales, United Kingdom 7 months ago

Online Life Coach for students- Part Time

Swansea, Wales, United Kingdom 1 year ago

Swansea, Wales, United Kingdom 1 week ago

Swansea, Wales, United Kingdom 1 week ago

Swansea, Wales, United Kingdom 1 year ago

Cross Hands, Wales, United Kingdom 2 weeks ago

Swansea, Wales, United Kingdom 6 days ago

Swansea, Wales, United Kingdom 2 weeks ago

Swansea, Wales, United Kingdom 1 year ago

Swansea, Wales, United Kingdom 1 week ago

CUSTOMER EXPERIENCE ASSISTANT (ZERO HOURS)

Swansea, Wales, United Kingdom 19 hours ago

Swansea, Wales, United Kingdom 19 hours ago

Work from home as an Online Business Tutor - Part Time

Swansea, Wales, United Kingdom 1 year ago

Swansea, Wales, United Kingdom 1 year ago

Online English as a Foreign Language Tutor - Part Time

Swansea, Wales, United Kingdom 1 year ago

Swansea, Wales, United Kingdom 4 months ago

Online Life Coach for Students - Part Time

Swansea, Wales, United Kingdom 1 year ago

Swansea, Wales, United Kingdom 5 days ago

Swansea, Wales, United Kingdom 1 month ago

Team Leader - Nightshift Bulk & Finishing

Swansea, Wales, United Kingdom 2 weeks ago

Swansea, Wales, United Kingdom 2 weeks ago

Swansea, Wales, United Kingdom 10 months ago

Llanelli, Wales, United Kingdom 2 weeks ago

Swansea, Wales, United Kingdom 2 weeks ago

Swansea, Wales, United Kingdom 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.