Operations Systems Support Specialist

Wolseley UK Limited; Chesterfield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Maternity/adoption leave

Discounts

Healthcare

YuLife app

Cycle to Work

Job summary

Wolseley UK Limited in Chesterfield is seeking an Operations Support Specialist to act as the first point of contact for local operational system queries, support system upgrades, and train end-users. You will produce reports to aid day-to-day decision making and help identify recurring issues for continuous improvement.

The role is full-time, with a 40-hour week, and offers a base salary around £30,000 plus bonus and excellent benefits.

Qualifications

• Strong analytical and problem-solving skills with the ability to understand operational data and issues.
• Clear communication skills, including the ability to explain technical or analytical information to non-technical colleagues.
• Good working knowledge of Excel and Microsoft Office applications, with confidence working with operational data.
• Strong organisation skills with the ability to manage multiple tasks and priorities.
• Working knowledge of continuous improvement methods such as Lean, Six Sigma or structured root cause analysis.
• Relevant qualification or equivalent practical experience in operations, business analysis, data/systems or a related field.

Responsibilities

• Acting as the first point of contact for local operational system queries and issues. Supporting and troubleshooting local operational systems, escalating issues where appropriate.
• Supporting system upgrades, testing, and configuration changes in collaboration with key stakeholders.
• Train and coach end-users to support effective and consistent system use.
• Produce operational reporting to support day-to-day activity and decision making.
• Identify recurring operational and system issues and feed these into the wider Operations Improvement agenda.

Skills

Analytical thinking

Problem solving

Communication

Organisational skills

Lean Six Sigma

Operations experience

Education

Relevant qualification or equivalent practical experience in operations, business analysis, data/systems

Tools

Excel

Microsoft Office

Job description

Wolseley UK Limited in Chesterfield is seeking an Operations Support Specialist to act as the first point of contact for local operational system queries, support system upgrades, and train end-users. You will produce reports to aid day-to-day decision making and help identify recurring issues for continuous improvement.

The role is full-time, with a 40-hour week, and offers a base salary around £30,000 plus bonus and excellent benefits.