Operations Support Team Leader

JR United Kingdom; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing logistics company in Warrington is hiring an Operations Support Team Leader. The role involves managing service inquiries, overseeing team productivity, and ensuring high service levels. Ideal candidates will possess strong organisational and communication skills, with a willingness to learn.

Qualifications

• Exceptional organisational skills and workload management.
• Strong verbal and written communication skills in English, polite and professional.

Responsibilities

• Overseeing team productivity and managing client service enquiries.
• Tracking vehicle routes using transport management systems and monitoring service levels.

Skills

Attention to detail

Organisational skills

Communication skills

Tools

Microsoft Office

Job description

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Operations Support Team Leader, Warrington, Cheshire

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Client:

The Delivery Group

Location:

Warrington, Cheshire

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2023

Expiry Date:

31.07.2023

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Job Description:

Due to our ongoing growth, an exciting opportunity has arisen for a full-time Operations Support Team Leader to join our operations team in Warrington. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet. Experience within the mail, parcels, and courier market is desirable but not essential.

JOB OVERVIEW:

Management of client service enquiries, administration of consumable deliveries, scheduling collections with suppliers and mailing houses, tracking vehicle routes using transport management systems, escalating issues, and reporting to customers and the transport manager.

MAIN DUTIES:

• Overseeing team productivity
• Organising structure and rota within the Operations support team
• Overseeing the Transport Heartbeat calls
• Monitoring service levels against daily plans using mapping/route tracking systems
• Using TMS to query route deviations
• Monitoring high-risk routes more frequently
• Escalating risk routes and informing clients of reforecast collection times
• Monitoring road network issues and informing transport operations
• Prioritising high-risk routes or routes for new clients
• Reporting tracking issues and auditing vehicle tracking and sat-navs
• Responding to client service requests promptly
• Monitoring collections and consumables orders daily
• Sending/receiving collection confirmations
• Compiling forecasts for suppliers
• Checking mailing processes as required
• Prioritising and allocating mail in the operations inbox
• Assisting the operation team with other tasks
• Booking collections and transport as required
• Submitting reports within deadlines
• Building operational relationships with clients and mailing houses
• Liaising with Business Managers and Client Services regarding issues/delays

ABOUT YOU:

• Geographical aptitude is a plus but not essential; willingness to learn is key
• Excellent attention to detail and compliance, maintaining customer service levels
• Exceptional organisational skills and workload management
• Experience with Microsoft Office and other office systems
• Strong verbal and written communication skills in English, polite and professional