Office / Business Support Team Leader

JR United Kingdom; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing professional services firm seeks an Office / Business Support Team Leader to unify its decentralized team and enhance service standards. This role offers the chance to lead transformation initiatives, improve operational processes, and create a high-performance workplace culture. If you possess a passion for leadership and team building, this position is ideal for impactful contributions within a values-driven organization.

Qualifications

• Leadership experience managing admin/reception teams.
• Proven success in operational transformation.
• Experience with relevant technology platforms.

Responsibilities

• Manage and inspire a dispersed team of admin and reception staff.
• Restructure the support model for efficiency.
• Ensure high-quality experience for employees and visitors.

Skills

Leadership

Interpersonal skills

Organizational ability

Operational transformation

Job description

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Office / Business Support Team Leader, Warrington, Cheshire

Client: AMS Group

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Company Overview:

AMS Group is a full-service professional services firm that creates value for mid-market businesses through exceptional technical delivery teams and a personalized client approach. Our vision is to be the best advisory-led professional services firm in the mid-market.

We are a fast-growing and ambitious firm, offering services in Audit & Accounting, Tax, and Advisory. We have achieved 36% growth year on year, employ over 225 staff, and maintain a 98% client satisfaction score. We aim to continue this growth trajectory into 2025 and beyond.

Role Overview:

We seek a dynamic leader to head our Business Support & Reception function across the Group. This 6-12 month FTC role involves unifying a decentralized team, enhancing service standards, and embedding a high-performance, client-centric culture. You will lead transformation initiatives, improve processes, and reinforce our organizational culture and workplace experience.

Key Responsibilities:

1. Leadership & Team Development
2. Manage and inspire a dispersed team of admin and reception staff.
3. Develop team capabilities through training and performance management.
4. Foster a collaborative team culture with a clear identity.

1. Operational Transformation
2. Restructure the support model for efficiency across regions.
3. Implement tech-enabled tools and automation.
4. Establish SOPs and service standards.

1. Workplace Experience & Culture
2. Ensure a high-quality experience for employees and visitors.
3. Organize internal events and wellbeing initiatives.
4. Influence workplace design and service tone.

1. Service & Stakeholder Management
2. Act as the main contact for admin and workplace queries.
3. Collaborate with operations and external suppliers.
4. Monitor and improve service performance.

Qualifications include leadership experience managing admin/reception teams, proven operational transformation success, excellent interpersonal skills, organizational ability, and experience with relevant technology platforms. A background in hospitality or customer service environments is preferred. Passion for culture and workplace experience is essential.

Why Join Us?

This role offers a unique opportunity to shape and enhance the employee and visitor experience in a values-driven organization. If you enjoy building teams, leading change, and delivering excellence, this position provides a platform for impactful work.