Motor Claims Team Leader (PI & Credit Hire)

Aston Charles; Liverpool; Remote; GBP 40,000 - 50,000; Full time

Job summary

Aston Charles seeks a Motor Claims Team Leader to manage a remote team of Motor Claims Handlers specialized in Personal Injury and Credit Hire cases. This role demands strong managerial skills and technical expertise, offering an attractive salary and opportunities for professional growth in a dynamic Insurtech environment.

Benefits

Support towards professional qualifications

Top of the range Apple MacBook with additional screens

Friendly and supportive team environment

Qualifications

• Essential technical competence in both Bodily Injury and Credit Hire Motor claims.
• Strong managerial skills to lead a friendly and supportive team.
• Ability to thrive in a fast-paced and constantly-evolving environment.

Responsibilities

• Managing a team of Motor Claims Handlers handling Personal Injury and Credit Hire cases.
• Training, development, and coaching of team members.
• Acting as an escalation point for complaints and ensuring compliance.

Skills

Technical competence in Bodily Injury Motor claims

Technical competence in Credit Hire Motor claims

Managerial skills

Ability to thrive in a fast-paced environment

Dynamic and adaptable

Job description

Motor Claims Team Leader (PI & Credit Hire) - Liverpool

Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: Manchester & North West Town/City: Liverpool Salary range: £40, 000 - £49, 999 Salary Description: Attractive salary plus benefits Posted: 03-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3122PC Job Views: 37

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen to appoint a Motor Claims Team Leader. Here, you will be responsible for managing a team of Motor Claims Handlers, each dealing with a caseload comprising both Personal Injury and Credit Hire cases. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team.

It is essential that you technically-competent within both Bodily Injury and Credit Hire Motor claims. You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a ‘disrupter’ in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments.

You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

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