Operational Support Coordinator

B. Braun; Sheffield; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Learning & development

Global healthcare organisation

Health Cash Plan

Employee Assistance Programme

27 days annual leave + bank holidays

Cycle to Work scheme

Discounts & Blue Light Card savings

Job summary

B. Braun Medical Ltd. in the UK is seeking an Organised Operational Support Coordinator to join the Technical Services team. You will provide operational, administrative and customer support to ensure smooth service delivery across B. Braun products.

Working with Field Service Engineers and workshop teams, you will plan and coordinate activities across IT systems, uphold KPIs and regulatory standards, and deliver an exceptional customer experience onsite in Sheffield.

Qualifications

• Experience in operational support within a technical or service environment.
• Strong customer-facing experience in a high-pressure environment.
• Ability to learn and retain technical product knowledge across a wide portfolio.
• Ability to troubleshoot issues and support workshop and field service teams.
• Assured dealing with stakeholders at all levels, including testing situations.

Responsibilities

• Act as the primary point of contact for customer enquiries, including quotations, orders, products, and services.
• Record and elevate customer feedback and complaints, ensuring quality issues are managed promptly.
• Support route planning and capacity management to maximise engineer efficiency.
• Collaborate with technical and engineering teams to build product knowledge and support operations.
• Participate in team meetings, share best practice, and contribute to a culture of collaboration and high performance.
• Liaise with third-party repairers and engineers to ensure turnaround targets are met.

Skills

Operational support experience

Customer-facing

Technical product knowledge

Troubleshooting

Stakeholder management

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Operational Support Coordinator

Company: B. Braun Medical Ltd.

Job Location: Sheffield, South Yorkshire, United Kingdom

Functional Area: Administrative/Clerical

Working Model: Onsite

Requisition ID: 14363

Your Role:

We have an exciting opportunity for an organised, customer-focused Operational Support Coordinator to join our Technical Services team. In this role, you will provide comprehensive operational, administrative, and customer support, helping ensure the smooth delivery of service and repair operations across B. Braun’s product range.

Working closely with Field Service Engineers, Workshop teams, and wider internal stakeholders, you will help plan, schedule, and coordinate activity across multiple IT systems, ensuring an exceptional customer experience while supporting compliance with KPIs, SLAs, and regulatory standards.

Working hours

37.5 hours per week, on-site, Monday - Friday 8:30pm-4:30pm

Location

Thorncliffe Park Estate, Newton Chambers Rd, Chapeltown, Sheffield S35 2PH

Your main responsibilities:

• Act as the primary point of contact for customer enquiries, including quotations, orders, products, and services.
• Record and elevate customer feedback and complaints, ensuring quality issues are managed promptently.
• Support route planning and capacity management to maximise engineer efficiency.
• Collaborate with technical and engineering teams to build product knowledge and support operations.
• Participate in team meetings, share best practice, and contribute to a culture of collaboration and high performance.
• Liaise with third-party repairers and engineers to ensure turnaround targets are met.

What you need to succeed:

• Experience in operational support within a technical or service environment.
• Strong customer-facing experience in a high-pressure environment.
• Ability to learn and retain technical product knowledge across a wide portfolio.
• Ability to troubleshoot issues and support workshop and field service teams.
• Assured dealing with stakeholders at all levels, including testing situations.

What We Offer

• Ongoing learning and development opportunities
• Long-term career opportunities within a global healthcare organisation
• Paid professional membership (where required)
• Opportunities to learn from experienced healthcare and industry professionals
• Discretionary annual and quarterly bonus scheme
• Life assurance at 3x salary
• Health Cash Plan
• Employee Assistance Programme
• 27 days annual leave plus bank holidays
• Enhanced family-friendly and sick pay benefits
• Cycle to Work scheme
• Everyday Discounts and Blue Light Card savings

And much more.

Ready to Make an Impact?

Join a market-leading healthcare organisation where your expertise helps support healthcare professionals and improve patient care across the UK.

Our Commitment to Inclusion

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to creating an inclusive workplace where everyone feels welcome, valued and empowered to be themselves.

We want every candidate to have a positive recruitment experience. If you need support during the hiring process, we'll work with you to ensure you can perform at your best. Reasonable adjustments may include additional time for assessments, accessible interview arrangements or alternative interview formats.

What to Expect

Our recruitment process is designed to help us get to know you, while giving you the opportunity to learn more about B. Braun, our culture and the role. While the process may vary depending on the position, it will typically include:

• Initial conversation with Hiring Paenl (30 minutes) – an opportunity to discuss your experience, career aspirations and interest in joining B. Braun.
• Hiring Panel interview (60 minutes) – a more detailed discussion about your skills, experience and how you could contribute to the team.
• Skills and role-related assessment(s) – an opportunity to showcase your expertise through activities relevant to the role.
• Final interview (if required) – an opportunity to meet additional stakeholders and gain further insight into the team, function and wider business.

Interviews may be conducted virtually, by telephone or in person, depending on the requirements of the role.