Operations Support Specialist

Wolseley Group; Chesterfield; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus potential

Pension scheme

Healthcare access

Cycle to Work

Discounts

Job summary

Wolseley Group in Chesterfield is seeking an Operations Support Specialist to manage local system queries and support operational data. You will troubleshoot, assist with upgrades, and train users to ensure consistent system use and reliable reporting.

Based in Chesterfield, this full-time role offers a 40-hour week and benefits tied to a leading UK trade merchant. You will collaborate with stakeholders to identify issues, drive improvements and enable day-to-day decisions.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent Excel and MS Office skills.
• Experience in operations or business analysis preferred.

Responsibilities

• Acting as the first point of contact for local operational system queries and issues.
• Supporting and troubleshooting local operational systems, escalating issues where appropriate.
• Supporting system upgrades, testing, and configuration changes in collaboration with key stakeholders.
• Train and coach end-users to support effective and consistent system use.
• Produce operational reporting to support day-to-day activity and decision making.
• Identify recurring operational and system issues and feed these into the wider Operations Improvement agenda.

Skills

Analytical thinking

Clear communication

Excel

Organisational skills

Lean / Six Sigma

Data / systems knowledge

Education

Relevant qualification or equivalent experience in operations, business analysis, data/systems

Tools

Excel

Microsoft Office

Job description

Salary:

£30,000 + Bonus + Excellent Benefits

Operations Support Specialist - Chesterfield (S44 6AE) - Supply Chain

So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As an Operations Support Specialist based in Chesterfield, you’ll be responsible for:

• Acting as the first point of contact for local operational system queries and issues
• Supporting and troubleshooting local operational systems, escalating issues where appropriate.
• Supporting system upgrades, testing, and configuration changes in collaboration with key stakeholders.
• Train and coach end‑users to support effective and consistent system use.
• Produce operational reporting to support day-to-day activity and decision making
• Identify recurring operational and system issues and feed these into the wider Operations Improvement agenda

This is a full time time permanent role working 40 hours per week, Monday to Friday 08.00am - 5.00pm.

And here’s what we’d like you to have:

• Strong analytical and problem-solving skills, with the ability to understand operational data and issues
• Clear communication skills, including the ability to explain technical or analytical information to non-technical colleagues
• Good working knowledge of Excel and Microsoft Office applications, with confidence working with operational data
• Strong organisation skills with the ability to manage multiple tasks and priorities
• Working knowledge of continuous improvement methods such as Lean, Six Sigma or structured root cause analysis
• Relevant qualification or equivalent practical experience in operations, business analysis, data/systems or a related field