Operations Support Manager

Marston Holdings Limited; Wolverhampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the UK is seeking an Operations Support Manager to lead the enforcement team and enhance service delivery. This role involves motivating staff, managing queries, preparing plans, and developing quality assurance, offering opportunities for career advancement and various employee benefits.

Benefits

25 days’ holiday plus bank holidays

Pension scheme

Staff benefits including discounts

Career development pathway

Enhanced maternity and paternity package

Qualifications

• Excellent level of computer literacy in Microsoft Office.
• Strong leadership skills.
• Organised and self-motivated.
• Experience with reporting and presenting to senior management.

Responsibilities

• Leading and motivating the enforcement team.
• Dealing with customer enquiries and complaints.
• Preparing the monthly enforcement plan.
• Assisting in developing Quality Assurance systems.
• Cost control of consumables items.

Skills

Leadership

Computer Literacy

Organisational Skills

Reporting Skills

Tools

Microsoft Office

Job description

Operations Support Manager

At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.

We have a great opportunity for an Operations Support Manager to support the Client Account Manager, leading the team, and being a point of contact for our client.

What you will be doing

• Leading and motivating the enforcement team, making sure they have the tools and equipment to do their jobs

• Dealing with all written customer enquiries and complaints

• Preparing the monthly enforcement plan and to monitor success

• Assisting in developing Quality Assurance systems and procedures

• Receiving and administering the implementation and removal of parking suspensions

• Cost control of consumables items

• Controlling vehicle costs and maintenance through process management and telematics

What we are looking for

• Excellent level of computer literacy in Microsoft Office, including, Word, Excel and Outlook

• Strong leadership skills

• Organised and self-motivated

• Experience with reporting and presenting to senior management

What’s in it for you?

• 25 days’ holiday plus bank holidays

• Pension scheme

• Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing

• A career development pathway that is tailored to you with our Learning and Development team and apprenticeship programme

• Further career opportunities across our businesses within a range of different industries including transport, technology and debt enforcement.

• Enhanced maternity and paternity package subject to eligibility criteria

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

INDLP