Operations Support Manager

ABM UK; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in facility services is seeking a dedicated individual to support the Branch Manager across various locations in the North East. The role involves operational support, client relationship management, and team motivation. Ideal candidates will have strong communication skills and a proactive approach. The position offers a competitive salary and a range of benefits, including mental health support and a GP service.

Benefits

24/7 GP Service

Mental Health Support

Get Fit Programme

Financial and Legal Support

Cycle to Work Scheme

Qualifications

• Experience in a similar multi-site support position.
• Proven experience of developing relationships.

Responsibilities

• Provide operational support across commercial and retail sites.
• Support the Branch Manager with day-to-day contract running.
• Nurture client relationships for long-term partnerships.

Skills

Communication

Organizational Skills

Client Relationship Management

Proactive Outlook

Education

UK Driving License

Job description

LOCATION: North East Northumberland to Teesside

SHIFT PATTERN: Monday to Friday however weekends to support the business needs, 45 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department [e-mail]. We're here to help!

ROLE OVERVIEW AND PURPOSE

The main purpose of this role is to support on a daily basis the Branch Manager across the North east on a range of both Commercial and Retail sites, in the role you will be to required, to respond to our clients’ various needs (such as requests for deep cleaning, carpet cleaning, additional labour), and also provide sickness and holiday cover when required.

You will be working in various locations and therefore required to drive a company van to get to them, and your travel time is incorporated in your working hours.

KEY RESPONSIBILITIES

· Provide operational support across a range of commercial and retail sites

· Ensuring the client receives facilities services of the highest quality and support consistency and innovation

· Support the Branch Manager with the day-to-day running of the contracts

· Nurture client relationships in order developing them for long term partnerships

· Recruit, induct and develop talented employees within the business portfolio and to manage performance through appraisals, training and performance management

· Identify opportunities for organic growth and new business.

· Fostering long term profitable relationships with the client and support the Branch Manager on negotiating client contracts to increase new business opportunities where possible

· Provide direction and expertise to the operating area by promoting ABM strategies and best business practices to uphold the Company mission and values

· Motivate and support a high performing team to achieve their objective

· Carry out any reasonable request by the management team

REQUIRED SKILLS AND EXPERIENCE

· Ability to work as part of a large regional and small site team

· Well organised with attention to detail

· Ability to work under own initiative with a proactive outlook

· Ability to work unsupervised and take pride in your work

· Able to follow instructions and a flexible approach

· Experience in a similar multi-site support position

· Proven experience of developing relationships

· Broad commercial experience.

· Experience in identifying new business

· Strong communication skills

· Excellent client relationship management

· Experience working in a standards/compliance environment

QUALIFICATIONS

· UK Driving License is essential

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.