Operations Support Manager

TN United Kingdom; Middlesbrough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facility services provider is seeking an Operations Support Manager in Middlesbrough. This role involves supporting the Branch Manager across various sites, ensuring high-quality service delivery, and developing client relationships. The ideal candidate will have strong organizational skills, a UK driving license, and experience in multi-site support roles. Benefits include 24/7 GP access, mental health support, and a cycle to work scheme.

Benefits

24/7 GP access for you and your family

Mental health and life event support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to Perks at Work with discounts

Qualifications

• Experience in multi-site support roles.
• Ability to work independently and pride in work.

Responsibilities

• Provide operational support across commercial and retail sites.
• Assist the Branch Manager with daily contract operations.
• Develop and nurture client relationships for long-term partnerships.

Skills

Attention to Detail

Proactive

Relationship Development

Client Relationship Management

Compliance Environment Experience

Education

UK Driving License

Job description

Social network you want to login/join with:

Operations Support Manager, Middlesbrough

Client: Abm

Location: Middlesbrough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9dbb68041fe9

Job Views: 2

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Location: North East Northumberland to Teesside

Shift Pattern: Monday to Friday, weekends as needed, 45 hours per week

Salary: Competitive

If you require additional support or adjustments during the recruitment process, please contact our Recruitment Department. We're here to help!

Role Overview and Purpose

The main purpose of this role is to support the Branch Manager across the North East on various Commercial and Retail sites. You will respond to client needs such as deep cleaning, carpet cleaning, additional labour, and provide sickness and holiday cover when required.

You will work at various locations and need to drive a company van. Travel time is included in your working hours.

Key Responsibilities

1. Provide operational support across commercial and retail sites
2. Ensure the client receives high-quality facilities services, supporting consistency and innovation
3. Assist the Branch Manager with daily contract operations
4. Develop and nurture client relationships for long-term partnerships
5. Recruit, induct, and develop employees; manage performance through appraisals and training
6. Identify opportunities for growth and new business
7. Support negotiations to increase business opportunities
8. Promote ABM strategies and best practices aligning with company values
9. Motivate and support a high-performing team
10. Perform any reasonable requests from management

Required Skills and Experience

• Ability to work in regional and multi-site teams
• Well-organized with attention to detail
• Proactive with initiative
• Ability to work independently and pride in work
• Flexible and able to follow instructions
• Experience in multi-site support roles
• Relationship development skills
• Experience in business development
• Excellent client relationship management
• Experience in compliance environments

Qualifications

• UK Driving License is essential

We offer a range of benefits including:

• 24/7 GP access for you and your family
• Mental health and life event support
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work with discounts, resources, and support services

For more information about ABM’s benefits, visit our careers page.

About Us

ABM is a leading provider of integrated facility services, committed to creating cleaner, healthier, and more sustainable environments. We serve diverse industries across the UK with a team of over 10,000 members. Visit our website for more details.

We promote diversity and inclusion and are members of the Armed Forces Covenant Employer Recognition Scheme.