Regional Business Support Manager - North and East - Temporary up to 12 months

RNLI; Stockton-on-Tees; On-site; GBP 34,000 - 42,000; Full time

Job summary

A leading organization is seeking a Regional Business Support Manager for a temporary role in Stockton-on-Tees. This position involves managing a support team, ensuring effective operations, and collaborating with various stakeholders to enhance lifesaving efforts. The ideal candidate will have strong leadership and problem-solving skills, with a commitment to the organization's values.

Benefits

26 days’ annual leave plus Bank Holidays

Outstanding pension scheme

Life assurance

Qualifications

• Experience managing support teams in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Proven experience influencing a team to achieve change.

Responsibilities

• Manage and lead the Regional Business Support team.
• Establish work priorities and manage team performance.
• Collaborate across Regional Business Support teams.

Skills

Problem Solving

Analytical Skills

Leadership

Job description

Regional Business Support Manager - North and East - Temporary up to 12 months

RNLI Stockton-On-Tees, England, United Kingdom

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Regional Business Support Manager - North and East - Temporary up to 12 months

RNLI Stockton-On-Tees, England, United Kingdom

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This range is provided by RNLI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Regional Business Support Manager - North and East - Temporary up to 12 months

Contract type: Temporary: Fixed Term Contract or Secondment

Hours: Full Time

Interview date: To be confirmed

Closing Date: 26-05-2025

Reference: 19388

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

An exciting opportunity has become available to join the RNLI as a Regional Business Support Manager, covering a period of maternity leave. Leading the Regional Business Support Team function, this role provides critical and everyday support to RNLI Lifesaving teams, ensuring they have all the core functions in place to undertake their lifesaving work.

Some of the benefits

- Salary £34,893 to £41,050 (dependent on experience)

- 26 days’ annual leave plus Bank Holidays pro rata

- Outstanding pension scheme (contributions of up to 16% of basic salary)

- Life assurance

About the role

You will be responsible for managing and leading our Regional Business Support team function. A small but essential team providing first-line support to our Lifesaving volunteers and staff across the North & East region. Reporting to the Regional Business Lead, you will work closely with the region’s Area Lifesaving Managers, Area Technical Managers, Regional Lifesaving Lead and Regional Technical Lead.

Core activities will include:

- Leading a team of co-ordinators and administrators, including direct line management responsibilities

- Working with Lifesaving Management to establish and inform the work priorities of the team, measuring and managing team performance and KPIs

- Collaborating across the other 5 Regional Business Support teams regarding process and system standardisation and continuous improvement

- Contributing as a member of the Regional Management Team as the lifesaving support subject matter expert

About you

This management role would suit someone who proactively seeks to drive improvements and understands the importance of effective support systems and procedures. A people person who is not only able to provide consistent leadership to their direct reports but is also able to collaborate with other departments and teams.

Your application should demonstrate:

- Experience of managing support teams in a fast-paced, customer service environment, engaging with multiple stakeholders

- Strong problem-solving and analytical skills for management and coordination of resources

- Proven experience of influencing a team to achieve change

- Experience of working with SAR/emergency services and/or volunteer workforce is desirable

Living within a commutable distance to the North and East Regional base in Thornaby, Stockton-on-Tees is desirable. Occasional travel and overnight stays across the region and other regional locations will be required as part of the role.

This demanding job requires a skilled individual. In return, you will have the satisfaction of playing a significant role in driving forward the RNLI and contributing to saving lives at sea as part of a regional team. If this sounds appealing, apply now using the button shown.

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Other

• Industries

  Non-profit Organizations

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