Operations Support Manager

TN United Kingdom; Oxford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Support Manager to oversee catering operations at a prestigious university. This dynamic role involves leading a team, managing financial aspects, and ensuring exceptional customer experiences. The ideal candidate will have a passion for food and customer service, a strong leadership presence, and a commitment to health and safety standards. Join a forward-thinking company that values personal development and offers a range of benefits, including private medical insurance and wellbeing initiatives. This is a fantastic opportunity to make a significant impact in a vibrant environment.

Benefits

Private Medical Insurance

Eye Care Benefits

Wellbeing Initiatives

Family-Friendly Support

Regular Social Events

Professional Subscription Support

Recognition Schemes

Long Service Recognition

Discount Vouchers

Qualifications

• Passion for food and hands-on management style.
• Solid financial knowledge and experience in managing costs.
• Strong leadership and team development skills.

Responsibilities

• Oversee all catering operations within Oxford Brookes University.
• Identify, motivate, train, and develop Unit Managers.
• Manage client and stakeholder relationships ensuring compliance.

Skills

Customer Service

Financial Management

Leadership

Health and Safety Compliance

Job description

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Role Overview

The Operations Support Manager oversees all catering operations within Oxford Brookes University, ensuring service and operations align with G&G standards, client expectations, and financial targets. This role involves leading and developing a team of Unit Managers, managing sites, vending, and new ventures, and delivering exceptional customer experiences.

Key Responsibilities

1. Identify, motivate, train, develop, and direct Unit Managers to achieve outstanding results.
2. Drive a culture of excellence with a focus on quality food, service, and spaces.
3. Support daily management of contracts, surpass client expectations, and foster innovation and training.
4. Oversee financial aspects including GP, Labour, and Controllable Costs, and ensure compliance with H&S standards.
5. Build consistency across the estate by reviewing standards and processes regularly.
6. Seek opportunities for improvement through technology, food, service, and people innovations.
7. Collaborate with the Operations Manager to implement improvements and enhance presence.
8. Manage client and stakeholder relationships, ensuring contractual and policy compliance.

Qualifications and Skills

• Passion for food, customer service, and hands-on management style.
• Solid financial knowledge and experience in managing costs.
• Strong leadership and team development skills.
• Commitment to health and safety standards.

What’s in it for you?

Working with Gather & Gather offers numerous benefits and development opportunities:

• Personal development and training programs
• Private medical insurance
• Eye care benefits
• Wellbeing initiatives including Employee Assistance Programme and salary finance
• Family-friendly support
• Regular social events and leadership communication
• Professional subscription support
• Recognition schemes and awards
• Long service recognition
• Discount vouchers and more