Operations Support Manager

BaxterStorey UK; Milton Keynes; On-site; GBP 35,000 - 55,000; Full time

Job summary

BaxterStorey UK is seeking an Operations Support Manager in Milton Keynes to lead operational excellence across multiple regions. The role involves supporting teams, driving KPI achievement, and mentoring staff to create a culture of excellence. Candidates should possess managerial experience and a deep understanding of contract catering.

Benefits

Inclusive employer

Career development opportunities

Diversity and inclusion initiatives

Qualifications

• Experience managing teams and projects.
• Understanding of the contract catering business.
• Ability to prioritize multiple projects in a fast-paced environment.

Responsibilities

• Support and lead operational activities across regions.
• Achieve KPIs related to Health and Safety and Financial Governance.
• Mentor and develop team members.

Skills

Team Management

Leadership

Financial Acumen

Communication

Organizational Skills

Analytical Skills

Education

Experience as a General Manager

Job description

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Operations Support Manager, Milton Keynes

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Client:

BaxterStorey UK

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6327544ba2f6

Job Views:

25

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Job Description

• Supporting the relief team through regions.
• Reporting into operations managers to assist in business across the Watford, High Wycombe, Milton Keynes through to Cambridge.
• Involved in projects and mobilisations
• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborativerelationships & communication methods with clientsand other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

• Previous experience as a General Manager
• Understanding on the contract catering business
• Ideally have large volume management experience, within stadia would be an advantage
• Have a contagiouspassion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.