Operations Support Manager

CitySprint; Greater London; Sur place; GBP 41 000 - 50 000; Plein temps

Résumé du poste

CitySprint is seeking an Operations Support Manager Out of Home to drive delivery performance across a defined region, coordinating with DPD regional teams and internal stakeholders to ensure efficiency and compliance.

You will monitor supplier performance, carry out audits, support onboarding of new suppliers and route rollouts, and provide insights to improve cost control, service levels, and margins. This is a full-time permanent role with national/regional travel.

Qualifications

• Experience in logistics or parcel delivery operations.
• Proven ability to manage supplier or third‑party performance.
• Strong communication and stakeholder management skills.
• Comfort with analysing data and identifying trends.
• Able to work across multiple priorities and teams.

Responsabilités

• Manage day-to-day performance of Key Suppliers in your region.
• Build relationships with DPD depots and regional teams.
• Conduct supplier audits to ensure compliance with operational and H&S standards.
• Monitor route performance: utilisation, mileage, service levels.
• Support onboarding of new suppliers and route rollouts.
• Provide insights to support cost control, invoicing accuracy, margin protection.
• Identify risks, inefficiencies, and improvement opportunities.
• Maintain operational data across CityTrak, Salesforce, and DPD platforms.
• Support continuous improvement initiatives network-wide.
• Act as CitySprint ambassador with suppliers and partners.

Connaissances

Logistics experience

Supplier performance management

Communication skills

Data analysis

Multitasking

Operational systems experience

Problem solving

Cross-functional collaboration

Outils

CityTrak

Salesforce

DPD platforms

Description du poste

Location : National, regional travel required between 11 to 14 DPD depots

Salary: £45,500 plus Car Allowance: £4,500

Hours: Full time, Monday to Friday

Contract: Permanent

What You’ll Get At CitySprint

• 25 days’ annual leave plus bank holidays, and a day off for your birthday
• Enhanced maternity and paternity leave
• Free access to mental health support, including 1:1 therapy
• Healthcare and wellbeing benefits
• Extra family‑friendly days for key life moments, plus death in service cover

The role

We’re looking for an Operations Support Manager Out of Home to support the delivery of the DPD Out of Home programme across a defined region.

This role is focused on ensuring the performance, compliance, and ongoing success of our Key Suppliers delivering Out of Home routes. You’ll play a vital role in maintaining operational efficiency, supporting supplier relationships, and driving continuous improvement.

Working closely with DPD regional teams and internal stakeholders, you’ll monitor route performance, carry out audits, and provide insights that support cost efficiency and service excellence.

Why CitySprint

CitySprint is a leading UK logistics provider, delivering same day and time critical services nationwide.

As part of the DPD and Geopost group, we combine the scale and strength of a global network with the agility and pace of a fast‑moving business. This role offers the opportunity to directly impact operational performance and supplier success across a growing area of the business.

What You’ll Be Doing

• Managing the day‑to‑day performance of Key Suppliers within your region
• Building strong relationships with DPD depot and regional teams
• Carrying out regular supplier audits to ensure compliance with operational and H&S standards
• Monitoring route performance (e.g. utilisation, mileage, service levels)
• Supporting onboarding of new suppliers and route rollouts
• Providing insights to support cost control, invoicing accuracy, and margin protection
• Identifying risks, inefficiencies, and opportunities for improvement
• Maintaining accurate operational data across systems including CityTrak, Salesforce, and DPD platforms
• Supporting continuous improvement initiatives across the network
• Acting as a CitySprint ambassador with suppliers and partners

What We’re Looking For

• Experience within logistics, parcel delivery, or a similar operational environment
• Experience managing supplier, courier, or third‑party performance
• Strong communication and relationship‑building skillsAbility to analyse operational data and identify trends or issues
• Organised and able to manage multiple priorities independently
• Experience working with operational systems and reporting tools
• A proactive and solutions‑focused mindset
• Confidence working cross‑functionally with internal and external stakeholders

All successful candidates will be required to complete a DBS check.