Operations Support Manager

Citysprint UK Ltd; London Borough of Redbridge; Presencial; GBP 41 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave + birthday day off

Maternity/Paternity leave

Mental health support

Healthcare benefits

Family-friendly days + death in line

Resumo da oferta

CitySprint UK Ltd is seeking an Operations Support Manager to lead Out of Home operations with national scope and regional travel across DPD depots. You’ll safeguard performance, drive compliance, and support supplier success through audits, insights, and continuous improvement.

In this role you’ll partner with DPD regional teams, monitor route performance, and ensure data accuracy across CityTrak, Salesforce, and DP platforms while maintaining strong supplier relationships and contributing to

Qualificações

• Experience within logistics, parcel delivery, or a similar operational environment.
• Experience managing supplier, courier, or third‑party performance.
• Strong communication and relationship‑building skills.
• Ability to analyse operational data and identify trends or issues.
• Organised and able to manage multiple priorities independently.
• Experience working with operational systems and reporting tools.
• A proactive and solutions‑focused mindset.
• Confidence working cross‑functionally with internal and external stakeholders.

Responsabilidades

• Managing the day‑to‑day performance of Key Suppliers within your region.
• Building strong relationships with DPD depot and regional teams.
• Carrying out regular supplier audits to ensure compliance with operational and H&S standards.
• Monitoring route performance (e.g. utilisation, mileage, service levels).
• Supporting onboarding of new suppliers and route rollouts.
• Providing insights to support cost control, invoicing accuracy, and margin protection.
• Identifying risks, inefficiencies, and opportunities for improvement.
• Maintaining accurate operational data across systems including CityTrak, Salesforce, and DPD platforms.
• Supporting continuous improvement initiatives across the network.
• Acting as a CitySprint ambassador with suppliers and partners.

Conhecimentos

Logistics experience

Supplier management

Data analysis

Stakeholder management

Relationship building

Cross-functional work

Ferramentas

CityTrak

Salesforce

DPD platforms

Descrição da oferta de emprego

Operations Support Manager

Location : National, regional travel required between 11 to 14 DPD depots

Salary:£45,500 plus Car Allowance: £4,500

Hours: Full time, Monday to Friday

Contract: Permanent

What you’ll get at CitySprint

• 25 days’ annual leave plus bank holidays, and a day off for your birthday
• Enhanced maternity and paternity leave
• Free access to mental health support, including 1:1 therapy
• Healthcare and wellbeing benefits
• Extra family‑friendly days for key life moments, plus death in service cover

The role

We’re looking for an Operations Support Manager Out of Home to support the delivery of the DPD Out of Home programme across a defined region.

This role is focused on ensuring the performance, compliance, and ongoing success of our Key Suppliers delivering Out of Home routes. You’ll play a vital role in maintaining operational efficiency, supporting supplier relationships, and driving continuous improvement.

Working closely with DPD regional teams and internal stakeholders, you’ll monitor route performance, carry out audits, and provide insights that support cost efficiency and service excellence.

Why CitySprint

CitySprint is a leading UK logistics provider, delivering same day and time critical services nationwide.

As part of the DPD and Geopost group, we combine the scale and strength of a global network with the agility and pace of a fast‑moving business. This role offers the opportunity to directly impact operational performance and supplier success across a growing area of the business.

What you’ll be doing

• Managing the day‑to‑day performance of Key Suppliers within your region
• Building strong relationships with DPD depot and regional teams
• Carrying out regular supplier audits to ensure compliance with operational and H&S standards
• Monitoring route performance (e.g. utilisation, mileage, service levels)
• Supporting onboarding of new suppliers and route rollouts
• Providing insights to support cost control, invoicing accuracy, and margin protection
• Identifying risks, inefficiencies, and opportunities for improvement
• Maintaining accurate operational data across systems including CityTrak, Salesforce, and DPD platforms
• Supporting continuous improvement initiatives across the network
• Acting as a CitySprint ambassador with suppliers and partners

What we’re looking for

• Experience within logistics, parcel delivery, or a similar operational environment
• Experience managing supplier, courier, or third‑party performance
• Strong communication and relationship‑building skills
• Ability to analyse operational data and identify trends or issues
• Organised and able to manage multiple priorities independently
• Experience working with operational systems and reporting tools
• A proactive and solutions‑focused mindset
• Confidence working cross‑functionally with internal and external stakeholders

All successful candidates will be required to complete a DBS check.