Operations Support Co-ordinator

St. James’s Place; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their team in Cambridge. This entry-level role offers a unique opportunity to provide essential administrative support within a dynamic Wealth Management environment. You will play a key role in coordinating meetings, managing stakeholder relationships, and assisting with community events. With a strong emphasis on innovation and excellence, this position allows you to develop your skills while contributing to a culture that values autonomy and professional growth. Join a forward-thinking organization that rewards dedication and offers a competitive benefits package.

Benefits

Discretionary Annual Bonus

28 Days Annual Leave

Private Medical Insurance

Non-Contributory Pension

Option to Purchase Additional Leave

Qualifications

• Strong prioritization and coordination skills are essential.
• Proficiency in Microsoft Office and data utilization for reports.

Responsibilities

• Provide administrative support to Wealth Management senior managers.
• Coordinate digital meeting packs and manage stakeholder relationships.
• Assist in local community events and manage reception duties.

Skills

Prioritization and Coordination Skills

Microsoft Office Proficiency

Written and Verbal Communication

Decision-Making Skills

Relationship Building

Tools

Salesforce

Power BI

Job description

Are you ready to chart your own career path? At SJP, we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation, and autonomy, SJP could be the place for you.

At a glance:

Location: Cambridge Office

Workplace Type: On-Site

Employment Type: Permanent

Seniority: Entry Level

The role:

To provide professional administrative and operational support to a team of Wealth Management (WM) senior managers. To assist and support them in prioritising delivery of targets and manage workflows via planning and operational structure to achieve their objectives.

What you'll be doing:

• Coordinate and prepare digital meeting packs, including sourcing and formatting MI when required.
• Support Business Partners with Salesforce records to ensure Partner Interactions are recorded and up-to-date.
• Extract data from platforms such as Power BI and Salesforce to provide progress updates to managers.
• Support Location Partnership events such as workshops and peer groups, including preparation and coordination with subject matter experts.
• Assist in facilitating local community events, handling tasks from registration to day-of support for attendees.
• Manage relationships with key stakeholders to support the management team and the Partnership with day-to-day queries.
• Develop awareness of the WM business plan to ensure activities align with strategic priorities.
• Reprioritize workload to ensure urgent tasks are completed timely.
• Participate in team meetings, take minutes if required, and follow up on actions.
• Provide holiday cover for team members when necessary.
• Proactively support the national operations team during quieter periods.
• Provide reception cover, ensuring switchboard operation, guest greeting, and security procedures are followed.
• Report and monitor facilities issues.
• Develop and review processes to improve efficiency and adapt to business needs.
• Support wider Partnership Operations with project delivery as required.

Nature and Scope of Impact:

• This role has a wide-ranging impact, affecting day-to-day interactions across the business, including managers, hub teams, and third-party providers.

Who we're looking for:

Job Functional Knowledge:

• Strong prioritization and coordination skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to utilize MI data for reports.
• Excellent written and verbal communication skills across all levels.
• Knowledge of various roles within the Division.
• Ability to make decisions on workload prioritization and take responsibility for tasks.
• Maintain a professional image of the SJP brand.

Business Expertise:

• Ability to build strong relationships and handle queries courteously.
• Effective workload prioritization and time management.
• Ability to work independently and as part of a team.
• Positive attitude, ownership, and promoting the culture of St. James’s Place.
• You must be able to work in the Cambridge office 5 days a week.

What's in it for you?

We reward your work through our discretionary annual bonus scheme, competitive annual leave (28 days plus bank holidays, with an option to purchase 5 additional days), and an online rewards platform offering various discounts. Benefits include parental leave (26 weeks full pay), private medical insurance (optional), and a non-contributory pension (10%, increasing with service).

Reasonable Adjustments:

We are an equal opportunities employer committed to accessibility and inclusion. If you require adjustments during the recruitment process, please contact us at [e-mail].

Research indicates that applicants from underrepresented groups or those with career breaks are encouraged to apply if they demonstrate transferable experience, even if they do not meet every criterion.

What's next?

If you are excited about this role and believe you have the skills and experience we seek, please submit an application by clicking ‘apply’ below. Our team will contact you. As a regulated business, we advise familiarizing yourself with FCA conduct regulations and consumer duty obligations before an interview.