Operations Support Assistant

Hampshire County Council; Winchester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Programme

Local Government Pension Scheme

Annual leave

Sick pay

Job summary

Hampshire County Council is seeking an Operations Support Assistant to join the County Supplies team at Bar End, Winchester. In a busy, varied role you will help keep our warehouse operation running smoothly and provide frontline customer support.

You will coordinate mailroom activities, deliveries, collections and administration, ensuring requests are processed accurately and on time. The job offers a permanent contract with 37 hours per week and a salary in the £26k–£27k range.

Qualifications

• Experience in a busy administrative or operational environment.
• Strong communication and customer service skills.
• Excellent organisational skills and the ability to meet deadlines in a fast-paced environment.
• Good IT skills, including Microsoft 365 applications.

Responsibilities

• Deliver excellent customer service while managing enquiries, records, and information accurately.
• Support the timely sorting, distribution, collection, and delivery of mail, parcels and goods.
• Build strong customer relationships, promote our services, and deliver a high standard of customer satisfaction.
• Support a positive team culture and adapt to evolving service priorities.

Skills

Customer service

Communication

Organisational skills

Independent working

Tools

Microsoft 365

Job description

Operations Support Assistant

Job Reference: HCC625064
Salary Range: £26,018 - £27,111 per annum
Work Location: Bar End, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 7 October 2026

The Role:

Join our County Supplies team as an Operations Support Assistant and play a vital role in keeping our warehouse operation running smoothly.

In this varied and fast-paced role, you'll be at the heart of our service, providing excellent customer support and coordinating mailroom, distribution, and administrative activities. You'll ensure customer requests, deliveries, collections, and operational information are processed accurately and efficiently, helping us deliver a reliable service every day.

What you’ll do:

• Deliver excellent customer service while managing enquiries, records, and information accurately.
• Support the timely sorting, distribution, collection, and delivery of mail, parcels and goods.
• Build strong customer relationships, promote our services, and deliver a high standard of customer satisfaction.
• Support a positive team culture and adapt to evolving service priorities.

What we’re looking for:

• Experience in a busy administrative or operational environment, with the ability to manage a variety of tasks efficiently and accurately.
• Strong communication and customer service skills
• Excellent organisational skills, with the ability to prioritise and meet deadlines in a fast-paced environment.
• Good IT skills, including Microsoft 365 applications
• Able to work independently using initiative while adhering to procedures and guidelines.

• Make a real impact - play a key role in our County Supplies' warehouse operation, ensuring the efficient delivery of services that support communities across the county.
• Join a supportive team where you can build customer relationships, deliver excellent service, develop valuable operational skills, and make a real impact every day.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.

Other roles you may have experience of may include: Operational Support Officer, Administrative Assistant, Administration Assistant, Senior Administrator, Local Authority Administrator, Business Support Assistant, Business Support Coordinator, Administrative Support Assistant

Travel Requirements:

You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis.

Please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.