Senior Assessment Operations Coordinator - 7610

Cambridge University Press & Assessment; Cambridge; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days annual leave plus bank hols

Private medical and Permanent Health

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking a Senior Assessment Operations Coordinator in Cambridge. The role oversees a range of critical processes, ensures planning for peak periods, and mitigates risks while maintaining staff wellbeing and performance.

Hybrid work is available with a focus on collaboration and quality service. We value an instinctive collaborator with strong attention to detail, problem-solving skills, and experience guiding documented processes.

Qualifications

• Instinctive collaborator with high attention to detail and ability to work under pressure.
• Experience supervising documented work processes and procedures.
• Strong problem-solving skills and methodical approach to tasks.
• Effective communication with internal and external stakeholders.

Responsibilities

• Supervising others in use of systems to complete critical processes on time.
• Ensuring peak processing periods and bespoke sessions are planned and reviewed.
• Identifying issues and risks, recording, investigating and mitigating them.
• Addressing wellbeing, engagement and performance through regular conversations with reports.
• Developing and improving processes in collaboration with colleagues.
• Understanding internal and external customers and sharing that knowledge with the team.
• Maintaining constructive relationships with colleagues and key stakeholders for successful exam delivery.
• Leading bi-annual documentation reviews to produce compliant process flows and work instructions.

Skills

Collaborative mindset

Attention to detail

Problem-solving

Ability to work under pressure

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Title: Senior Assessment Operations Coordinator

Salary: £26,600 – £32,600

Location: Cambridge, UK - Hybrid (minimum 2 days per week in the office)

Contract: Permanent

Hours: Full time, 35 hours per week

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

If you are innovative, customer focussed, a great team player and looking for a new and exciting challenge this could be the role for you.

About The Role

These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Senior Assessment Operations Coordinator in our Assessment Operations Admin Hub team, who will thrive in this changing environment and is motivated by delivering excellent customer service.

This role, within the Assessment Operations Admin Hub team within Cambridge English Qualifications, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:

• Supervising others in their use of a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales


• Ensuring that peak processing periods, bespoke sessions, and projects are suitably planned for and reviewed after


• Ensuring that identified issues and risks are accurately recorded, investigated, and suitably mitigated against in a timely manner


• Appropriately addressing wellbeing, engagement, and performance with direct reports through continuous conversations


• Identifying ways of developing processes and working collaboratively with colleagues to implement improvements


• Developing an understanding of our internal and external customers and ensuring your direct reports share that understanding


• Establishing and subsequently maintaining constructive working relationships with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams


• Leading direct reports in a thorough bi-annual documentation review, where comprehensive and compliant Process Flows and Work Instructions are created, reviewed, updated and signed-off
  

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About You

The successful candidate will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines. They will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect.

The successful candidate will demonstrate:

• Intermediate to advanced knowledge of Microsoft Office products (Outlook, Word, and Excel)


• A logical approach, with a high attention to detail and good problem-solving skills


• Experience of supervising a set of documented work processes and procedures


• Ability to work effectively under pressure
  

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Rewards And Benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays


• Private medical and Permanent Health Insurance


• Discretionary annual bonus


• Group personal pension scheme


• Life assurance up to 4 x annual salary


• Green travel schemes
  

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.