Operations Support Administrator

Jenoptik AG; Farnborough; Hybrid; GBP 27,000 - 38,000; Full time

Benefits offered by this job

27 Days Annual Leave + Bank Holidays

Profit Share Scheme

Annual Leave Purchase

Enhanced Maternity & Paternity

CSR Day

Benefits Hub

C2W

Electric Vehicle Charging Points

Income Protection

On-site Showers

Death in Service

Free Parking

Summer & Christmas Social Events

Job summary

Jenoptik AG in Farnborough is seeking an Operations Support Administrator to act as the central point of contact for field service administration requests and ensure timely delivery of projects.

You will resolve internal and external requests, maintain documentation, and liaise with the Head of Field Team to support the Projects team, while upholding high standards of communication and accuracy.

Qualifications

• Project management experience or training is preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks under tight timelines.

Responsibilities

• Processing of calibration certificates and configuration files for enforcement systems.
• Management of calibration master spreadsheet and tracker board throughout all status changes.
• Processing of compensation events on master spreadsheet and associated documentation.
• File management and analysis of subcontractor costs.
• Raising purchase orders and tracking approvals with regional Head of Field Team.
• Booking of road space and traffic management applications for calibrations and maintenance.
• Liaison and first point of contact with internal teams and subcontractors.
• Monitoring progress of operations support requests and chasing outstanding actions.
• Identify and escape situations requiring immediate attention.
• Creation of annual Maintenance Reports.
• Anticipating issues e.g. missed deadlines, pro-actively contacting internal staff and/or customers.
• Accurate recording of time and management of incidents within Service Management Tool.
• Documentation of Operations Support policies and procedures.
• Ensuring all files and documentation meet requirements and deadlines are met.

Job description

Operations Support Administrator

Job ID: 5293

Location: Farnborough, ENG, GB

Date: Sep 22, 2026

Qualifications, skills and abilities

Operations Support Administrator

Role Description

Operations Support is the central point of contact for all Field Service administration requests. The Operations Support Administrator is responsible for resolving internal and external requests as well as meeting customer satisfaction and continuous service delivery demands.

The Operations Support Administrator reports to the regional Head of Field Team, working cross-departmentally offering support to the Projects team during periods of holiday, sickness and where the demand on the projects team exceeds capability.

Successful candidates will nurture positive relationships with internal and external stakeholders; facilitating the works of the projects and assisting the Head of Projects with continual improvement of project processes and supporting the projects team to ensure the highest level of project delivery. Strong written and verbal communication skills and a keen eye for detail and ability to problem-solve in a high-paced environment to deliver against time and budget are vital to the success of this position.

About You

The ideal candidate should have project management experience and/or project management training alongside excellent communication skills, the ability to work independently and to tight timescales while managing multiple tasks and prioritising effectively.

You’ll be able to build positive relationships; our success lies in our ability to communicate effectively, working alongside multiple departments and towards a shared goal. We are looking for highly motivated individuals with a passion for delivering a quality service, continuously helping improve the way we work, in serving our clients’ needs and delivering a quality service.

Location

Farnborough

Reporting To

Head of Field Team

Core Responsibilities

• Processing of calibration certificates and configuration files for enforcement systems.


• Management of calibration master spreadsheet and tracker board throughout all status changes.


• Processing of compensation events on master spreadsheet and associated documentation.


• File management and analysis of subcontractor costs.


• Raising purchase orders and tracking approvals with regional Head of Field Team.


• Booking of road space and traffic management applications for calibrations and maintenance.


• Liaison and first point of contact with internal teams and subcontractors.


• Monitoring progress of operations support requests and chasing outstanding actions.


• Identify and escape situations requiring immediate attention.


• Creation of annual Maintenance Reports.


• Anticipating issues e.g. missed deadlines, pro-actively contacting internal staff and/or customers.


• Accurate recording of time and management of incidents within Service Management Tool.


• Documentation of Operations Support policies and procedures.


• Ensuring all files and documentation meet requirements and deadlines are met.

Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.

Our benefits inculde:

• 27 Days Annual Leave + Bank Holidays


• Profit Share Scheme


• Annual Leave Purchase


• Enhanced Maternity & Paternity


• CSR Day


• Benefits Hub


• C2W


• Electric Vehicle Charging Points


• Income Protection


• On-site Showers


• Death in Service


• Free Parking


• Summer & Christmas Social Events

About Jenoptik

With its Strategic Business Unit (SBU) Smart Mobility Solutions, Jenoptik provides photonics-based, innovative and sustainable solutions, including technology and services for road safety and security. As an end-to-end solution provider, we support our customers with the provision of roadside equipment and software, including integration, installation, maintenance and financing models through to full-service operation of our solutions. Our strong global presence and installation base is supported by a longstanding partner network with tens of thousands systems deployed worldwide. Leveraging 90 years of experience and 40 years in ANPR, Jenoptik is a world-leading enabler for road safety and civil security, with intelligent solutions and services constantly evolving to help make roads, journeys, communities and our environment safer around the globe.