Field Service Engineer

JMTechnical Group; United Kingdom; On-site; GBP 32,000 - 52,000; Full time

Job summary

JMTechnical Group is seeking a Field Service Engineer to support our advanced engineering and manufacturing operations across aviation security systems, food processing machinery, and industrial automation. The role combines hands-on service delivery with proactive client engagement to ensure JMTechnical equipment operates safely and reliably in the field.

You will work with customers on-site and remotely, act as a key link between clients and internal teams, and play a part in training and

Qualifications

• Strong hands-on engineering background with electrical or mechanical focus.
• Experience servicing industrial machinery or automated systems.
• Ability to fault-find and resolve issues on-site.
• Confident, professional communication with customers.
• Willingness to travel to customer sites.

Responsibilities

• Carry out on-site fault diagnosis, repair, and servicing of JMTechnical equipment.
• Perform preventative maintenance and system health checks.
• Support installation, commissioning, and upgrades of machinery and systems.
• Liaise with customers and site teams in a professional manner.
• Record service activity, faults, and actions via the online service portal.

Skills

Hands-on engineering

Electrical engineering

Mechanical engineering

Mechatronics

Multi-skilled

Education

Electrical Engineering

Mechanical Engineering

Mechatronics

Maintenance / Automation Engineering

Tools

PLC

Automation

Job description

The Field Service Engineer will play a critical role in supporting JMTechnical's advanced engineering and manufacturing operations across aviation security systems, food processing machinery, and industrial automation.

This role combines hands-on technical service delivery with proactive client engagement, ensuring JMTechnical equipment operates safely, reliably, and efficiently in the field. You will work directly with customers, provide on-site and remote support, and act as a key link between clients and JMTechnical's internal engineering and manufacturing teams.

The position requires strong technical competence, clear communication skills, and a professional, client-focused mindset.

Key Responsibilities

Provide on-site service, fault diagnosis, and repair of JMTechnical equipment

Carry out preventative maintenance, inspections, and system health checks

Diagnose electrical, mechanical, and control system faults in the field

Support installation, commissioning, and system upgrades

Liaise directly with customers, site teams, and stakeholders in a professional manner

Deliver basic operator and maintenance training to clients where required

Accurately record service activity using ouronline service portal

Feed back field issues and improvement suggestions to internal engineering teams

Support remote troubleshooting and technical assistance as required

Must Haves

Strong hands-on engineering background (electrical, mechanical, or multi-skilled)

Experience servicing or maintaining industrial machinery or automated systems

Ability to diagnose and resolve faults under real-world site conditions

Confident, professional communication skills with customers

Willingness to travel and work on customer sites

Ability to work independently and manage service visits effectively

Strong focus on safety, quality, and reliability

Nice to Haves

Experience in aviation security equipment, food processing machinery, or automation

PLC or automation exposure (fault-finding, I/O, basic diagnostics)

Experience with control panels, sensors, motors, and actuators

Background in regulated or safety-critical environments

Familiarity with digital service tools, portals, or mobile reporting systems

Electrical qualifications or mechanical certifications

Minimum Qualifications

Electrical Engineering

Mechanical Engineering

Mechatronics

Maintenance / Automation Engineering

OR

Proven industry experience demonstrating equivalent capability

Customer Relationship

Personal Evolution

Autonomy & Reliability

Documentation & Reporting

Training & Knowledge Transfer

Responsibilities

• Carry out on-site fault diagnosis, repair, and servicing of JMTechnical equipment
• Perform preventative maintenance and system health checks
• Support installation, commissioning, and upgrades of machinery and systems
• Liaise directly with customers and site teams in a professional, client-focused manner
• Record service activity, faults, and actions via the online service portal

Must Have

• Strong hands-on engineering background (electrical, mechanical, or multi-skilled)
• Experience fault-finding and servicing industrial machinery or automated systems
• Confident, professional customer-facing communication skills
• Willingness to travel and work on customer sites
• Ability to work independently and manage service visits effectively

Nice to have

• Experience with aviation security equipment, food processing machinery, or industrial automation
• PLC or automation exposure (fault-finding, basic diagnostics, I/O checks)
• Familiarity with digital service tools or online service portals
• Background in regulated or safety-critical environments

What's great in the job?

• Work on advanced, bespoke engineering systems across multiple industries
• Variety of sites, systems, and challenges -no repetitive service work
• Direct customer interaction with visible impact
• Strong support from in-house engineering and manufacturing teams
• Opportunity to broaden skills across electrical, mechanical, and automation systems

We offer competitive pay, travel allowances, and the opportunity to work on technically challenging, real-world engineering systems. You'll be trusted to represent JMTechnical professionally in the field, supported by a capable internal team, and given scope to develop your technical and customer-facing skills within a growing engineering business.

A full-time position
Attractive salary package.

Trainings

Relevant, transferable experience and qualifications