Operations & Project Support Specialist

Jenoptik AG; Farnborough; Hybrid; GBP 27,000 - 38,000; Full time

Benefits offered by this job

27 Days Annual Leave + Bank Holidays

Profit Share Scheme

Annual Leave Purchase

Enhanced Maternity & Paternity

CSR Day

Benefits Hub

C2W

Electric Vehicle Charging Points

Income Protection

On-site Showers

Death in Service

Free Parking

Summer & Christmas Social Events

Job summary

Jenoptik AG in Farnborough is seeking an Operations Support Administrator to act as the central point of contact for field service administration requests and ensure timely delivery of projects.

You will resolve internal and external requests, maintain documentation, and liaise with the Head of Field Team to support the Projects team, while upholding high standards of communication and accuracy.

Qualifications

• Project management experience or training is preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks under tight timelines.

Responsibilities

• Processing of calibration certificates and configuration files for enforcement systems.
• Management of calibration master spreadsheet and tracker board throughout all status changes.
• Processing of compensation events on master spreadsheet and associated documentation.
• File management and analysis of subcontractor costs.
• Raising purchase orders and tracking approvals with regional Head of Field Team.
• Booking of road space and traffic management applications for calibrations and maintenance.
• Liaison and first point of contact with internal teams and subcontractors.
• Monitoring progress of operations support requests and chasing outstanding actions.
• Identify and escape situations requiring immediate attention.
• Creation of annual Maintenance Reports.
• Anticipating issues e.g. missed deadlines, pro-actively contacting internal staff and/or customers.
• Accurate recording of time and management of incidents within Service Management Tool.
• Documentation of Operations Support policies and procedures.
• Ensuring all files and documentation meet requirements and deadlines are met.

Job description

Jenoptik AG in Farnborough is seeking an Operations Support Administrator to act as the central point of contact for field service administration requests and ensure timely delivery of projects.

You will resolve internal and external requests, maintain documentation, and liaise with the Head of Field Team to support the Projects team, while upholding high standards of communication and accuracy.