Operations Support Administrator

DHL Supply Chain; Burton upon Trent; On-site; Confidential; Full time

Benefits offered by this job

Pension scheme

GP access

Retail discounts

Loans & mortgage advice

Job summary

DHL Supply Chain in Burton upon Trent is seeking an Operations Support Administrator to oversee the bonded warehouse’s day-to-day operations, including duty movements, HMRC documentation and compliance reporting. You will collaborate with site management and operational teams to maintain accurate records, monitor costs, and support efficient, compliant stock control and Goods In processes.

The role suits detail-focused professionals with bond administration or customs experience who thrive in a

Qualifications

• Bond administration or customs experience with HMRC compliance.
• Experience using HMRC/GOV.UK systems and customs documentation.
• Excellent attention to detail and organisational skills.

Responsibilities

• Take ownership of duty-related movements into and out of the bonded site and process customs documentation.
• Ensure compliance with HMRC regulations and bonded warehouse requirements.
• Maintain document control and data reporting to support audits and statutory obligations.
• Support the Stock Admin Manager with cost tracking, budget monitoring and financial reporting.
• Provide administrative and compliance support to Site Management and internal/external customers.

Skills

Bond administration

HMRC compliance

Detail-oriented

Excel

Warehouse Management Systems

Tools

HMRC/GOV.UK systems

Customs documentation

Excel

Warehouse Management Systems

Job description

Pay Rate: £27, 167.85
Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Monday - Friday 7am - 3pm
Location: Burton-on-Trent -DE13 0BB

We are looking for a proactive and detail-focused Operations Support Administrator to join our team at our Burton upon Trent site. This is a key role supporting the smooth day-to-day operation of our bonded warehouse, with responsibility for managing duty-related movements, HMRC documentation, compliance reporting and operational administration. Working closely with site management and operational teams, you will play a vital role in ensuring full adherence to HMRC regulations, maintaining accurate records and supporting the efficient running of the site. This is an excellent opportunity for someone with bond administration, customs or logistics administration experience who thrives in a fast-paced and compliance-driven environment.

A TYPICAL DAY MAY INVOLVE

• Take ownership of all duty-related movements into and out of the bonded site, ensuring accurate processing of customs documentation, duty payments and HMRC reporting requirements
• Ensure full compliance with HMRC regulations, customs procedures and bonded warehouse requirements, protecting the site's bond licence through robust controls and governance
• Maintain high standards of document control and data reporting, supporting operational compliance with statutory obligations, company policies and audit requirements
• Support the Stock Admin Manager with cost tracking, budget monitoring and financial reporting, including updating weekly site outturn files with actual costs and latest forecasts
• Provide administrative and compliance support to the Site Management Team, delivering excellent service to internal and external customers and undertaking any other reasonable duties as required.

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous experience in a Bond Administrator, Customs Administrator or similar bonded warehouse environment, with a strong understanding of duty movements, bonded stock controls and HMRC compliance requirements.
• Experience using HMRC/GOV.UK systems and customs-related documentation, with the ability to process duty orders and maintain accurate records
• Proficient in Microsoft Office, particularly Excel, with experience using Warehouse Management Systems
• Excellent administrative and organisational skills, with exceptional attention to detail and accuracy when handling duty-related transactions and compliance documentation
• Sound understanding of warehouse operational processes, particularly Goods In activities, with the ability to work effectively with operational teams and internal stakeholders

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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