Operations Support Administrator

Kulwant Advisory; Birmingham; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An innovative tech finance company in Birmingham is seeking a dedicated Operations Support Administrator for a hybrid full-time role. This position offers the opportunity to work three days in the office and two days from home, ensuring a balanced work-life experience. You will play a crucial role in managing contracts, liaising with customers and suppliers, and ensuring smooth operations across departments. With a competitive salary and excellent benefits, including private medical insurance and generous annual leave, this role is perfect for someone looking to thrive in a dynamic environment while contributing to impactful projects.

Benefits

25 days annual leave, increasing to 30 days with service

Free private medical and dental insurance

Pension scheme

Life assurance covering four times annual salary

Maternity, paternity, and adoption leave schemes

Qualifications

• Experience in finance or asset leasing is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Manage contract documentation and ensure compliance.
• Control customer situations and manage invoice approvals.
• Collaborate with departments to resolve issues.

Skills

Finance / Asset Leasing

Time Management

Effective Communication

Customer Service

Teamwork

Adaptability

Organizational Skills

Job description

We are delighted to be supporting a tech finance company in Birmingham to find an experienced Operations Support Administrator for a hybrid full-time role, working 3 days a week in their Birmingham office and 2 days from home. This organisation is renowned for designing, financing, and facilitating the digital transformation of large businesses and public organisations.

As the Operations Support Administrator, your responsibilities will include:

Contract & Proposal Administration

• Producing documentation for both standard and non-standard contracts as requested by sales staff, maintaining a high professional standard.
• Ensuring adherence to procedures for acceptance of deals and obtaining necessary approvals.
• Creating and submitting contract proposals and tracking them through the in-house system.
• Ensuring accurate and prompt customer billing.
• Ensuring all signed contracts are correctly scanned into the system.
• Logging each deal with a valid contribution program in the correct manner.
• Liaising with the Risk and Refinance departments to ensure all deals are correct and complete.

Customers & Suppliers

• Managing and controlling customer situations on behalf of the relevant salesperson, keeping necessary personnel informed.
• Checking all received supplier invoices for approval in line with the approval checklist, ensuring data accuracy and contract compliance.
• Obtaining, maintaining, and reviewing invoice approvals before payment is sanctioned.
• Managing the clearance of all invoices over 30 days.
• Working closely with the accounts team to ensure prompt invoice payments and improve inter-department relations.
• Maintaining up-to-date knowledge of all company products.
• Collaborating with all departments to resolve issues and enhance relations.

Key Skills & Experience Required

• Experience in Finance / Asset Leasing.
• Honest and trustworthy.
• Flexible and adaptable.
• Ability to work well independently and as part of a team.
• Efficient with excellent time management.
• Willingness for continual learning.
• Effective communication skills.
• Well-organised and logical thinker.
• Customer service or sales experience.

What They Can Offer

• Salary: £30,000 - £35,000.
• Office 3 days a week (Monday, Tuesday, Thursday), 2 days WFH.
• Working hours: 9:00 am to 5:30 pm.
• 25 days annual leave, increasing to 30 days with service.
• Free private medical and dental insurance, with family options.
• Pension scheme.
• Life assurance covering four times annual salary.
• Maternity, paternity, and adoption leave schemes.