Operations Supervisor, Quick Commerce

Amazon Uk Services Ltd.; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Lead/Supervisor for Quick Commerce in London, England. This hands-on role supports the Shift/Area Manager, monitors workflows, and ensures safety, quality and timely fulfillment across shifts.

You will train teammates, support the Shift/Area Manager on improvements, and collaborate with other departments to solve issues. The job sits at one of our fast-moving operational sites with a strong data-driven improvement culture.

Qualifications

• Speak, write, and read fluently in English.
• Experience working with data analytics and using these metrics to identify problems.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.
• Use data analysis to identify ways to optimise safety, quality and productivity.

Skills

Data analytics

MS Office proficiency

Fluent English

Tools

MS Office

Job description

Please be aware that this role requires a commitment of 32 hours per week.

Location: Couldson

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll elevate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team

Quick Commerce (QC) delivers ultra-fast convenience through our network of small warehouse in city center locations, partnering with last-mile delivery providers to get products to customers in 30 minutes or less. We combine creative thinking and technological innovation to fulfill millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials.

Our operations have two key components. Our 'under the roof' associates process orders with industry-leading speed, picking and packing customer orders to enable our 30-minute delivery promise. We operate with a people-first approach, with teams working across morning and afternoon shifts to serve customers seven days a week.

Meanwhile, our 'on the road' delivery network primarily utilizes Amazon Flex delivery partners on e-bikes specially optimized for rapid urban delivery. We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards.

Our team combines the best of Amazon's retail and logistics expertise, leveraging both Fresh and AMZL operational excellence. We foster a collaborative environment that encourages creative problem-solving and continuous improvement, as we work to revolutionize convenience shopping through ultra-fast delivery.

BASIC QUALIFICATIONS

• Speak, write, and read fluently in English
• Experience working with data analytics and using these metrics to identify problems
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience of stakeholder management including building and maintaining professional relationships
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service

Operations Supervisor, Quick Commerce London, England, GBR