Operations Supervisor, Quick Commerce

Amazon.com, Inc; Coulsdon; On-site; GBP 42,000 - 64,000; Full time

Job summary

Amazon.com, Inc. is seeking an Operations Lead/Supervisor based in the UK. You will be the first point of contact for team members, ensure adherence to processes, and help drive operational excellence across shifts. This hands-on role offers exposure to the tools and systems that power our ultra-fast delivery operations.

You will measure workflows, support training, and collaborate with multiple departments to solve issues and enhance safety, quality, and productivity on a day-to-day basis.

Qualifications

• Speak, write, and read fluently in English.
• Experience working with data analytics and using metrics to identify problems.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
• Experience of stakeholder management including building and maintaining professional relationships.
• Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Responsibilities

• Measure and monitor workflows, track onsite performance, and provide shift information to frontline management.
• Support and train employees to deliver great service and supervise them in daily tasks.
• Assist the Shift/Area Manager with projects to improve processes, ensure safety, and boost engagement.
• Collaborate with other departments to address issues and support needs in key performance areas.
• Use data analysis to identify ways to optimise safety, quality and productivity.

Skills

Fluent English

Data analytics

Stakeholder management

Operational experience

Tools

MS Office

Job description

Please be aware that this role requires a commitment of 32 hours per week., Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role, which will give you experience in using the tools and systems that make our operations successful. Key job responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement Work with other departments to find solutions to address common issues or support needs in areas of key performance Use data analysis to identify ways to optimise safety, quality and productivity A day in the life As an Operations Lead/Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre‑shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day. You'll expand any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times. About the team Quick Commerce (QC) delivers ultra‑fast convenience through our network of small warehouse in city center locations, partnering with last‑mile delivery providers to get products to customers in 30 minutes or less. We combine creative thinking and technological innovation to fulfill millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials. Our operations have two key components. Our 'under the roof' associates process orders with industry‑leading speed, picking and packing customer orders to enable our 30‑minute delivery promise. We operate with a people‑first approach, with teams working across morning and afternoon shifts to serve customers seven days a week. Meanwhile, our 'on the road' delivery network primarily utilizes Amazon Flex delivery partners on e‑bikes specially optimised for rapid urban delivery. We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards. Our team combines the best of Amazon's retail and logistics expertise, leveraging both Fresh and AMZL operational excellence. We foster a collaborative environment that encourages creative problem‑solving and continuous improvement, as we work to revolutionise convenience shopping through ultra‑fast delivery.

• Speak, write, and read fluently in English
• Experience working with data analytics and using these metrics to identify problems
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
• Experience of stakeholder management including building and maintaining professional relationships
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.