Operations Supervisor Oxford

Showsec; Oxford; On-site; GBP 31,000; Full time

Job summary

Showsec is seeking an Operations Supervisor responsible for managing venue operations and leading a casual workforce. The role involves ensuring safe events, conducting training, and maintaining excellent client relationships. Ideal candidates should have strong operational skills, SIA licensing, and relevant GCSE qualifications.

Benefits

24 days holiday + 8 days public holiday

Employer pension contributions of 5%

BUPA private medical cover

Professional growth with formal qualifications

Qualifications

• SIA License Door Supervisor required.
• Proficient in written and oral communication skills.
• Experience in client management.

Responsibilities

• Lead provision of high-quality operations at events.
• Manage casual workforce and conduct inductions.
• Control security operations budget and monitor expenses.

Skills

Client management

Operational excellence

Communication skills

Education

Maths GCSE or equivalent (C or above)

English GCSE or equivalent (C or above)

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

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Job Application

Showsec has a fantastic opportunity for an Operations Supervisor in Oxford to be responsible for the efficient and effective running of venues, including the management of staff in compliance with company protocols, legislation and agreed processes across Oxford.

The ideal candidate will take pride in delivering excellent service and be committed to enhancing the companys proud reputation for being a market-leading specialist in Crowd Management and Event Security to create safe event environments.

Travel within the area is required to attend client and operational meetings.

You will also be enrolled on the companys unique 6-9-month Management Development Programme (MDP) with bespoke, industry-leading training in crowd safety management.

Interviews to be held on Friday 6th June.

What You Will Be Doing

• Lead provision of high-quality operations at Showsec events by managing the casual workforce
• Deliver confident inductions to new venue workers prior to shifts, as well as briefings, coaching, and debriefings for all casual workers
• Lead security operations at events to ensure they are safe, efficient and in line with client expectations
• Planning for and coordinating the response to any incidents for specific events
• Controlling the security operations budget, monitoring expenses, and documenting processes
• Utilise a strong knowledge of access control systems, CCTV equipment, and investigations
• Develop work schedules, allocate tasks, and monitor personnel performance
• Create client facing documentation including financial quotes for staff provision
• Complete accurate and timely pre and post event documentation including incident reports and risk assessments
• Support the Area Manager to manage relationships between clients and their representatives, including meeting with them on a regular basis to address operational matters including performance reviews
• Maintain a good working relationship with the Area Manager and keeping them updated
• Be proficient with Microsoft Office and the Company IT systems (incl. Smartg8 and JotForm).
• Accurately record on the booking module, including shift changes in a timely manner
  
  

What Showsec Can Offer You

• Salary of 30,815 per annum
• 2100 annualised hours
• 24 days holiday + 8 days public holiday
• Employer pension contributions of 5% (Royal London)
• Additional holiday payment equivalent to 2% of annual salary*
• Access to BUPA private medical cover*
• A range of valuable medical and practical support services through Help@hand
• Non-contractual Bonus*
• Professional growth through a formal qualification, fully supported by Showsec.
• Upon successful completion of probationary period
  
  

Essential Criteria

• Right to Work in the UK**
• SIA License Door Supervisor**
• Maths GCSE or equivalent (C or above)**
• English GCSE or equivalent (C or above)**
• Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
• Proficient in written and oral communication skills
• Experience of client management & operational excellence Criteria marked with an **, candidates will be asked to bring evidence of to their interview as they can be demonstrated via documentation.
  
  

Additional Essential Criteria For Internal Applicants

• Showsec Supervisor Training
• Showsec Head of Security Training
  
  

Internal & External Desirable Criteria

• UK Driving License
• Close Protection License
• L3 Certificate in Spectator Safety
• L4 Certificate in Spectator Safety
  
  

We reserve the right to close this vacancy early if a suitable candidate is found- so apply early. We will only be able to respond to applicants shortlisted for an interview. Candidates must have the right to work in the UK. No agencies, please.

We are only able to accept applicants who are eligible to work in the UK.

Unfortunately, we are unable to proceed with your application.

SIA Licensed Roles require applicants to be 18 or over to hold an SIA licence. Due to the restriction of working hours and shift times our clients require our services, and the legislation in place to protect young workers, we are unable to consider applicants under the age of 18 years for non-SIA licensed roles.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Strategic Management Services

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