Operations Supervisor - Gateshead

LVMH Group; Gateshead; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company as an Operation Supervisor, where you will drive operational efficiency and mentor a dedicated team. This role is pivotal in managing stockroom activities and enhancing customer experiences through effective inventory management. You will foster a collaborative environment while ensuring high operational standards and motivating your team to excel. The company values diversity and inclusivity, offering you the opportunity to make a meaningful impact. If you're passionate about beauty and retail, this is your chance to shine in a dynamic and empowering workplace.

Qualifications

• Proven experience in a leadership role within retail, focusing on stock management.
• Strong ability to analyse store performance and drive sales.

Responsibilities

• Supervise and train Beauty Advisors on stock organisation and safety procedures.
• Conduct performance evaluations and create development plans for team members.
• Monitor loss prevention protocols and conduct regular stock audits.

Skills

Leadership in Retail

Stock Management

Inventory Management

Communication Skills

Organisational Skills

Employee Relations

Analytical Skills

Tools

Stock Management Software

Computer Skills

Job description

Type of contract: Full Time 40h, Permanent

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As an Operation Supervisor, you will play a key role in driving operational efficiency and managing stockroom activities. In addition to overseeing stock operations, you will mentor Beauty Advisors Operations on stock processes, helping them develop a deeper understanding of stock management and its impact on the customer experience. Your leadership will focus on optimising processes, improving inventory management, and ensuring effective loss prevention strategies. This position requires a dynamic individual who can elevate both team performance and operational standards to support the store’s success.

Key Responsibilities:

• Supervise, train, and coach Beauty Advisors Operations and store staff on stock organisation, safety procedures, and inventory management to enhance efficiency, reduce waste, and uphold customer service standards, ensuring high levels of motivation, productivity, and satisfaction.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
• Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

Stock Operations & Loss Prevention:

• Oversee accurate inventory control, ensuring stock levels are maintained and product organisation is optimised for efficiency.
• Receive, inspect, and process incoming deliveries, ensuring all products meet quality standards and are processed timely and accurately.
• Manage stock replenishment to ensure product availability on the sales floor.
• Monitor loss prevention protocols and conduct regular stock audits, collaborating with your team and the Operations Manager to detect, address, and resolve potential theft, damage, and inventory discrepancies promptly.

Operational Excellence & Customer Support:

• Optimise stockroom procedures and consistently assess operational processes to identify opportunities for enhancing inventory management and team performance, ensuring the store runs smoothly and efficiently with minimal disruptions.
• Collaborate with the store team to ensure product availability and meet customer demand, particularly during busy periods or sales events.
• Maintain an organised stockroom layout to optimise space and ensure quick retrieval of merchandise, while upholding Sephora’s health and safety standards to keep both the stockroom and sales floor safe, clean, and welcoming for customers and team members.
• Assist customers with product inquiries, offering expert advice and personalised recommendations when needed.

Skills:

• Proven experience in a leadership or management role within the retail industry, with in-depth knowledge of stock management and a strong ability to oversee stock operations, ensure operational efficiency, and coach staff in best practices for inventory accuracy and security.
• Experience with stock management software and proficient computer skills for tracking stock and operational data.
• Strong ability to analyse store performance, drive sales, and meet financial targets, particularly in the context of stock operations and inventory management.
• Excellent communication and interpersonal skills, with a natural ability to lead and inspire a diverse team.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment while ensuring accuracy in stock management, safety protocols, and loss prevention.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.