Operations Supervisor

Forest Holidays; Tetford; On-site; GBP 60,000 - 80,000; Full time

Job summary

Forest Holidays is seeking an Operations Supervisor to join their Thorpe team in a stunning forest location. The role involves leading the Housekeeping Team, overseeing maintenance, and ensuring exceptional service for guests. This full-time position offers a competitive hourly rate and various employee benefits, including performance-based bonuses and a generous holiday allowance. Ideal candidates will have experience in maintenance, strong leadership skills, and a passion for customer service. Be part of a team that values sustainability and contributes positively to guest experiences.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events

Discounts for cabin stays

Hundreds of discounts

Qualifications

• Experience working in a maintenance position or similar is essential.
• Experience leading a team.
• Strong problem-solving skills and the ability to address issues quickly.

Responsibilities

• Providing support and motivation to the Housekeeping Team.
• Overseeing general maintenance tasks and addressing guest issues promptly.
• Delivering exceptional customer service to ensure guest satisfaction.

Skills

Problem-solving

Customer service

Team leadership

Communication

Job description

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This range is provided by Forest Holidays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Thorpe

Salary: £12.51 per hour

Hours: Full-time, 40 hours per week

Days of Work: Your days of work will vary Monday to Sunday.

Join Our Team in a Stunning Forest Setting!

We have an exciting opportunity for an Operations Supervisor to join our Thorpe team! Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests.

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

The Operations Supervisor role:

As our Operations Supervisor, you will play a key role supporting the Facilities Manager and assist in the supervising of the Support Crew, working alongside them to ensure they complete their daily tasks in a timely and competent manner.

You will be a role model for the team, leading by example and ensuring high standards of service and professionalism. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.

Your Responsibilities:

• Providing support and motivation to the Housekeeping Team to ensure high morale and productivity.
• Overseeing general maintenance tasks, utilising tools and skills for fixing machinery, and completing decorative repairs as needed.
• Conducting regular checks of cabins to ensure everything is in good working order, addressing any issues raised by guests promptly.
• Responding to and resolving maintenance concerns, including problems with appliances (e.g., dishwashers not draining) and issues with heating and hot water.
• Troubleshooting and resolving various maintenance challenges as they arise, ensuring guest satisfaction and cabin functionality.
  
  

What Are We Looking For?

Our ideal Operations Supervisor is a dynamic individual who applies a can-do attitude to solve any issues that may arise on location. You put our guests at the heart of everything you do and have a helpful, positive personality. Passionate about all the little details that make a holiday great is what makes our guests return time and time again.

We’re looking for someone with:

• Experience working in a maintenance position or similar is essential.
• Experience leading a team.
• A passion for the outdoors and motivation throughout all weather conditions.
• Confident communicating with customers, handling complaints, and ensuring guest satisfaction.
• Experience in providing training to team members and creating a positive learning environment.
• A positive, can-do attitude and a strong work ethic.
• Strong problem-solving skills and the ability to address issues quickly and efficiently.
• Excellent communication skills, ensuring smooth interaction with both guests and colleagues.
• A proactive mindset, willing to take initiative and support the team as needed to get tasks done.
• A commitment to delivering high-quality results, with attention to detail in all tasks.
  
  

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses - Earn a 15% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings - Celebrate success with your team.
• Pension scheme - Secure your future with our company pension.
• One full paid day to volunteer - Give back to a cause you care about.
• Subsidised meals - Discounted food when working on location.
• Wellbeing events & activities - Focus on your mental and physical wellness.
• Save on cabin breaks - Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts - Save on top brands across the UK.
  
  

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction

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