Operations Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor to lead a dynamic team in a fast-paced environment. This role is crucial for ensuring order accuracy and efficient delivery of everyday essentials to customers. You will be responsible for training team members, managing stock, and resolving issues, all while maintaining a positive and organized workspace. If you thrive in a challenging atmosphere and are passionate about delivering exceptional service, this is the perfect opportunity for you to make a significant impact in a rapidly evolving retail landscape.

Benefits

Holiday Pay

Sick Pay

Career Growth Opportunities

Performance Appraisal

Qualifications

• Experience in a restaurant, retail, or warehouse environment is essential.
• Strong work ethic and effective communication skills are a must.

Responsibilities

• Lead the warehouse team and ensure order accuracy and efficient delivery.
• Manage stock and maintain a clean and organized warehouse.

Skills

Team Leadership

Effective Communication

Organizational Skills

Problem Solving

Flexibility

Education

Experience in Retail or Warehouse

Tools

Microsoft Office

Google G-Suite

Job description

Overview: Gopuff is looking for an Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, the Operations Supervisor plays an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Operations Supervisor role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers. Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers, and risk-takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift:

1. Leading: showing the warehouse team how it’s done, leading by example and being responsible for that shift. Training new team members and being confident on process and product.
2. Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers.
3. Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience.
4. Issue resolution: Contact customers for substituted or out-of-stock items.
5. Goods in/out: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies.
6. Stock management: Put away products to inventory locations and conduct cycle counts to minimize out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo.
7. Warehouse management: keep the warehouse clean, organized, and a space you can be proud of.

About You:

1. You have experience working in a restaurant, dark store, retail, or warehouse environment.
2. General working knowledge of basic web-based software applications (Microsoft Office, Google G-Suite).
3. Strong work ethic, punctual, responsible, and honest.
4. Must thrive in fast-paced environments.
5. Effective communication skills.
6. Organized, team-oriented, positive attitude, and helpful.
7. Flexible and available during peak hours (5pm - 4:30am).

Benefits:

1. Holiday Pay + Sick Pay.
2. Career growth opportunities.
3. Performance appraisal.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.