Operations Supervisor

Arriva Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Arriva Group is seeking a proactive supervisor to manage depot staff and oversee day-to-day bus services. You will promote safety, ensure attendance and allocation of duties, and maintain professional customer interactions.

You will collaborate with Engineering on vehicle availability, monitor KPIs and support continuous improvements across the business while upholding Arriva’s values and community engagement.

Qualifications

• Supervisory role experience in staff/resource management.
• Knowledge of Health & Safety legislation and standards.
• Valid First Aid certificate or willingness to obtain.
• Strong communication, coaching and interpersonal skills.
• Customer-focused mindset and IT literacy.

Responsibilities

• Promote a proactive safety culture across the depot and on the road.
• Provide professional, friendly responses to customer inquiries and investigate complaints.
• Ensure timely driver attendance, briefing, and allocate duties; maintain appearance standards.
• Oversee day-to-day bus service operations and coordinate with Engineering for vehicle availability.
• Accurately manage wage input, duty planning and overtime for cost efficiency.
• Maintain up-to-date KPI data and contribute to operational improvements across the business.
• Uphold Arriva’s brand, values and engage with the community and Trade Unions as needed.

Skills

Supervisory experience

Health & Safety

First Aid

Communication

Customer focus

IT proficiency

Leading teams

Organised under pressure

PCV/HGV knowledge

Union liaison

Flexibility & resilience

Job description

Core Responsibilities:

1.Health & Safety

• Promote a proactive safety culture across the depot and on the road.
• Identify and resolve unsafe behaviours or conditions.
• Support compliance with Arriva’s HS&E Management System and safety initiatives.

Customer Experience

• Provide professional, friendly responses to customer inquiries.
• Investigate complaints and ensure preventative actions are implemented.

People Management

• Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
• Maintain uniform and appearance standards.
• Support employee development and foster a culture of Equality, Diversity & Inclusion.
• Accurately manage absence records and enforce HR policies.
• Build constructive relationships with Trade Union representatives.

Operational Excellence

• Oversee day-to-day bus service operations ensuring all duties are covered.
• Manage and record lost mileage and service disruptions.
• Collaborate with Engineering to ensure vehicle availability.
• Monitor KPIs and local objectives to maintain service quality.

Financial Oversight & Decision-Making

• Ensure accurate timekeeping and wage input.
• Optimise duty planning and manage overtime for cost efficiency.
• Use data and tools to support operational decision-making.

Continuous Improvement & Innovation

• Maintain up-to-date KPI data.
• Share best practices and contribute to operational improvements across the business.

Corporate Social Responsibility

• Uphold Arriva’s brand, values, and community engagement in all interactions.

Essential Requirements:

• Supervisory experience in a staff or resource management role
• Understanding of Health & Safety legislation and standards
• Valid First Aid certificate (or willingness to obtain)
• Strong communication, coaching, and interpersonal skills
• Customer-focused mindset
• Proficient IT skills
• Ability to influence and lead teams
• Organised and decisive under pressure
• Knowledge of the PCV/HGV industry
• Experience working in partnership with Trade Unions
• Flexible, self-motivated, and resilient