Operations Supervisor

Arriva Group; Bangor; On-site; GBP 32,000 - 42,000; Full time

Job summary

Arriva is seeking an experienced Operations Supervisor to lead daily bus operations, support drivers and depot teams, and drive reliable public transport services. You will oversee service delivery, monitor performance, and tackle incidents to minimise disruptions while upholding safety standards.

The role requires strong leadership, excellent communication, and solid knowledge of transport operations, scheduling, and resource planning, with an emphasis on delivering high-quality customer

Qualifications

• Previous experience in an Operations Supervisor, Transport Supervisor or Duty Manager role.
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Experience managing operational performance and KPIs
• Knowledge of transport operations, scheduling and resource planning
• Understanding of health and safety and compliance within a transport environment
• Good IT skills, including Microsoft Office and operational systems
• Flexibility to work shifts, evenings and weekends where required
• A full valid driving licence

Responsibilities

• Supervising, motivating and supporting operational staff and bus drivers
• Managing daily bus service delivery, route coverage and resource allocation
• Monitoring punctuality, reliability and operational performance across services
• Supporting driver welfare, performance management and employee development
• Investigating operational incidents, customer complaints and service disruptions
• Ensuring compliance with health and safety regulations, company policies and transport legislation
• Working closely with engineering and depot teams to maintain fleet availability
• Producing operational reports and maintaining accurate records
• Identifying opportunities to improve operational efficiency and customer service

Skills

Leadership

People management

Communication

Problem solving

KPIs

Transport operations

IT skills

Driving licence

Tools

Microsoft Office

Operational systems

Job description

Operations Supervisor – Arriva

Are you an experienced operations professional looking for your next challenge in the bus industry? Arriva is looking for a motivated and people-focused Operations Supervisor to support the day-to-day running of our busy transport operation.

This is an excellent opportunity for candidates with experience in bus operations, transport management, logistics, fleet operations or service delivery who are passionate about leading teams and delivering reliable public transport services.

As an Operations Supervisor, you will play a vital role in ensuring bus services operate safely, efficiently and on schedule while supporting drivers and operational colleagues across the depot.

The Role

Reporting into the Operations Management team, you will oversee daily operational activities, monitor service performance and support the smooth running of bus services across the network.

• Supervising, motivating and supporting operational staff and bus drivers
• Managing daily bus service delivery, route coverage and resource allocation
• Monitoring punctuality, reliability and operational performance across services
• Supporting driver welfare, performance management and employee development
• Investigating operational incidents, customer complaints and service disruptions
• Ensuring compliance with health and safety regulations, company policies and transport legislation
• Working closely with engineering and depot teams to maintain fleet availability
• Producing operational reports and maintaining accurate records
• Identifying opportunities to improve operational efficiency and customer service

What We Are Looking For

We are looking for an organised and proactive supervisor with strong leadership skills and experience within the transport, bus, logistics or operational sector.

• Previous experience in an Operations Supervisor, Transport Supervisor or Duty Manager role
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Experience managing operational performance and KPIs
• Knowledge of transport operations, scheduling and resource planning
• Understanding of health and safety and compliance within a transport environment
• Good IT skills, including Microsoft Office and operational systems
• Flexibility to work shifts, evenings and weekends where required
• A full valid driving licence

Why Join Arriva?

Arriva is one of the UK’s leading public transport operators, connecting communities and keeping passengers moving every day. Joining our team means becoming part of a supportive and fast-paced environment with genuine opportunities for career development within the bus and transport industry.